Support Engineer - Performance / DevOps / APM / Observability

Canada - Remote

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Rackspace
As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.
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Rackspace is building up its Professional Services COE on Application Performance Monitoring Suites. 
If you enjoy solving complex business problems with modern interpretations of SRE, Observability using New Relic, AppDynamics or Datadog, working with its suite of products, integrations and connectors, enjoy designing and building APIs, working with data flows, analyzing data and want to contribute to building next generation of modern applications for our customers, then join us!  
Rackspace enables businesses to accelerate the digital transformation through our innovative data, integration solutions tools that help you fix problems quickly, maintain complex systems and improve code. We believe New Relic or AppDynamics will be a large contributor to what we do, and we want talented, creative and thoughtful individuals to join our team to shape Observability Engineering for our customers. 

You Will:

  • Work with customers and implement Observability solutions with New Relic, Datadog or AppDynamics 
  • Implement the next-gen Solutions for distributed systems at scale for our large and complex enterprise customers undergoing significant changes in their organizations 
  • Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective full stack monitoring 
  • Lead the adoption, optimization, and integration of our products within customers’ business infrastructure 
  • Evangelize new product features & provide customer feedback to product management and engineering groups 
  • Assist the Customer Success team in the post-sales technical process: installation, deployment, training, technical check-ups, and escalation management 
  • Maintain a deep understanding of the customer’s business as well as their technical environment 
  • Identifying performance bottlenecks, identifying anomalous system behavior, and resolving root cause of service issues 

You Have:

  • Experience with real user monitoring and customer digital experience 
  • Experience in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging) 
  • Strong understanding of Security, Monitoring and Performance aspects of cloud-native platform and application architectures
  • Setup APM for languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang 
  • End-user technologies: iOS, Android, JavaScript, HTML5, video players 
  • Experience with cloud technologies such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes 
  • A clear understanding of network & system Management solutions 
  • Experience with configuration management tools such as Terraform and Ansible. 
  • Excellent organizational and project management skills 
  • Excellent communication, critical thinking & analytical skills

Education:

  • Bachelor’s degree in Engineering/Computer Science or equivalent 
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About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Remote/Anywhere North America
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