Site Reliability Engineering Manager

San Francisco, Austin, or Remote

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Posted 2 days ago

Before you read on, take a look around you. Chances are, pretty much everything you see has been shipped, often multiple times, in order to get there. E-commerce is exploding, and with it, parcel shipping is becoming a meaningful factor in a business' ability to succeed. Creating a compelling shipping experience for customers is hard but necessary.
At Shippo, our goal is to level the playing field by providing businesses access to shipping tools and terms that would not be available to them otherwise.
Shippo lowers the barriers to shipping for businesses around the world. As free and fast shipping becomes the norm, better access to shipping is a competitive advantage for businesses. Through Shippo, e-commerce businesses, marketplaces, and platforms are able to connect to multiple shipping carriers around the world from one API and dashboard. Businesses can get shipping rates, print labels, automate international documents, track shipments, and facilitate returns.
Internally, we think of Shippo as the building blocks of shipping. Shippos are a diverse set of individuals. We look for cultural and skill fit in every new person. Join us to build the foundations of something great, roll up your sleeves, and get important work done everyday. Founded in 2013, we are a proud team based out of San Francisco. Shippo’s investors include D1 Capital Partners, Bessemer Venture Partners, Union Square Ventures, Uncork Capital, VersionOne Ventures, FundersClub, and others.
About the Role
As the manager of the Site Reliability Engineering team at Shippo, you will lead a team of engineers to ensure reliability and uptime of Shippo services are appropriate to users’ needs, as well as keeping a watchful eye on overall capacity and performance. You will be working closely with leadership to build and manage the engineering org for Shippo as well as scaling the organization through thoughtful hiring, training, and review practices. 


  • Build, lead, and hire a high-caliber team of engineers to solve company goals while remaining hands-on. Encourage innovation and foster an environment of continuous improvement. Establish a sense of urgency and direction, set expectations with the team and individuals
  • Own end-to-end availability and performance of the overall Shippo service
  • Build automation to prevent service problems and eliminate engineer toil
  • Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning
  • Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions
  • Own the incident management process and manage the on-call rotation


  • Minimum 2 years of hands-on engineering management experience
  • BS or MS degree in Computer Science or equivalent experience
  • Experience as a software developer, preferably domain expertise with SRE and/or production environments
  • Experience developing, managing, and troubleshooting highly available distributed systems, including operational experience with Kubernetes
  • Deep expertise with at least one public cloud provider at scale (AWS, GCP, Azure) 
  • Experience with compliance, security, and disaster recovery
  • Interest in and understanding of best-in-class security practices, and automation and testing methods
  • Deep understanding of customer needs and passion for customer success
  • Exceptional verbal, written, and interpersonal communication skills


  • Healthcare benefits: medical, dental, vision, (90% covered by the company, incl. dependents), and pets coverage
  • Flexible PTO + work hours
  • Dog are welcomed in the office
  • 3 VTO days for ShippoCares volunteering events
  • $2,500 yearly learning stipend for your personal growth
  • Free lunch / drinks / snacks
  • Fun team events outside of work hours - happy hours, “escape room” adventures, hikes, and more!
Job region(s): Remote/Anywhere North America
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