Infrastructure Engineer Lead

Jakarta Selatan, Jakarta, Indonesia

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Xendit
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Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia and the Philippines. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.

Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across in SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.

Mission

Our vision is to build digital infrastructure for Southeast Asia, supporting customers from fast-growing startups, NGOs to multinational enterprises such as Traveloka, Lazada, Garuda Indonesia, Suzuki, and Ciputra. 

Your mission is to lead the infrastructure team building state of the art IT infrastructure and develop tooling and automation to make our developers happier and our system more reliable. 

Responsibilities

  • Lead the infrastructure team to improve our infrastructure’s availability, performance, efficiency, change management, monitoring, emergency response, and capacity planning
  • Drive the adoption of SRE (Site Reliability Engineering) practice across Xendit
  • Work with the engineering manager and architect to build the quarterly technical roadmap
  • Manage project progress, provide timely feedback, and drive a culture of agility and learning
  • Manage and coordinate service desk requests. Act as the escalation point for all requests
  • Drive speedy recovery during incidents so customers do not experience long disruption to their payments processing experience
  • Resolve interpersonal and technical conflict within the team 
  • Involve in hands-on technical implementation at least 30% of the time, especially when the engineer has not yet built the skillset or requires extra hands to hit the customers deadline
  • Do whatever it takes to make Xendit succeed

You may be a good fit if

  • Bachelor's degree in Computer Science. An equivalent combination of education and work experience may be taken into consideration in lieu of a degree
  • 6 - 8 years of relevant IT experience, with a minimum of 3-year hands-on technical experience on infrastructure engineering and a minimum of 2-year experience as a tech lead or manager for an infrastructure team
  • You have led team that has shipped and operated microservices infrastructure in Alibaba Cloud, GCP, AWS or other cloud providers
  • Hands-on technical experience on building and maintaining cloud infrastructures, CI/CD platforms and configuring monitoring and logging tools
  • Strong interpersonal skills, project management, and stakeholder management
  • Exceptional verbal and written communication skills in English
  • Bonus point if you have experience working in high growth startup or highly regulated company which require compliance from PCI DSS or HIPAA
What we care about
  • Solve for the customer first: You build what customers want. You think about what is right for customers, not what is easiest for you
  • Demonstrate mastery of honey badgery: You make ambitious goals. Then execute…no matter what stands in the way. When knocked down, you get up
  • Take on challenges willingly and can be trusted to execute: You can be trusted to get things done right the first time quickly. You hit your deadlines
  • You’re like us: You smile a lot, think work is fun and don’t take yourself too seriously. You measure yourself against the best and believe feedback is the breakfast of champions. You follow the golden rule.
  • You’re remarkable: People naturally talk about how awesome you are. If we can’t find someone who raves about you then it’s unlikely we will too.
Job region(s): Asia/Pacific
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