Senior Site Reliability Engineer


Full Time Senior-level / Expert
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ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
50% of ActiveCampaign's customers are outside the U.S., with Europe representing 30% of this base. To be up close and personal with our customers and build upon our success in the region, we are establishing our EMEA headquarters in Dublin and looking to build a local team to lead this growth.
The Senior Site  Reliability Engineer is a senior engineering role to define and deliver our SaaS platform's reliability and scalability. This person will play a critical role in advocating, designing, and implementing technology solutions to scale our cloud platform to support our rapidly growing customer base. This position plays an integral role in defining and assessing the organization's goal to be the highly evolutionary architecture that helps build scalable and resilient services.

What your day could consist of:

  • Be the goto person for all of reliability engineering for project, incident and technical issues
  • Establish engineering excellence in SRE by driving observability, scalability, high availability, reliability and sustainability of the platform
  • Available for major incidents impacting the platform and customers
  • Driving and contributing to Infrastructure as a code project
  • Work on AWS Public cloud with focus on developing and providing self service infrastructure
  • Work closely to support and elevate geographically distributed product, security, and platform engineering teams on technical challenges and process improvements
  • Guide SRE on implementing automation and efficiencies in managing infrastructure patching to achieve compliance, upgrading to eliminate tech debt
  • Measure and guide intervention against toil to ensure engineering time is protected for SRE, DBRE, Security, Product Engineering, DevOps Engineering teams in the company
  • Design, implement and integrate management solutions to effectively manage public cloud implementation (Docker, Kubernetes, Service Mesh) and monolith application deployed in multi-region across globe, ensuring reliability, elasticity, performance and security
  • Support teams coming up to speed on new services they own
  • Establish and mature standards and integration for infrastructure management domains - logging, monitoring, configuration management and orchestration
  • Develop cloud and container management platform standards and capabilities, gain insights of the workflows of Product Development, Engineering and Operations teams, ensure platform relevance and drive adoption
  • Collaborate with technical leadership and staff engineers across the organization to build the platform to cater the evolving needs of product engineering and SaaS delivery
  • AWS and other SaaS tools governance, optimization and rightsizing

What is needed:

  • 7+ years of software , DevOps, site reliability engineering experience
  • 3+ public cloud experience - combination of cloud native and Open Source tools
  • Mandatory experience driving or contributing to infrastructure as a code
  • Mandatory experience on EKS or Native K8 workloads
  • Experience of moving monolithic applications to K8 a plus
  • Experience with pulumi, cloudformation, terraform or similar IaC
  • Coding with python, ruby, php, go, or shell scripting
  • Experience with distributed in-memory datastores like Redis and Memcached
  • Working with globally distributed teams supporting multi-region instances
  • Experience with OS, hosting  PHP/Python/MySQL based SaaS applications
  • Experience with high volume,  low latency and high throughput services
  • Designing and implementing various access control models including authentication and authorization 
  • AWS IaaS and PaaS services is highly preferred
  • Good communication and collaboration skills
  • Self-motivated and strong sense of ownership of tasks
  • Ability to lead and mentor 1-3 engineers working on focused SRE activities
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. 
Our core values: Start with trustMake the customer a heroCultivate inclusion & diversityIterate everything, alwaysCreate WOWPursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.
Job region(s): Europe
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