Senior Site Reliability Engineer

Europe - Germany, France, Spain

Full Time Senior-level / Expert
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Hyperscience
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Company DescriptionHyperscience is a technology company blazing a new path in enterprise automation with a reimagined approach to building and powering processes. The Hyperscience Platform is the world's first Software-Defined, Input-to-Outcome Automation platform used by top public companies and government organizations around the world to build and run mission-critical processes with ease and speed.
Hyperscience helps enterprises quickly build and roll out new business processes with built-in automations, reduce manual errors, increase high- and low-skilled employee productivity, and eliminate the need for costly transformation. Hyperscience’s Intelligent Document Processing solution has been implemented at some of the world's leading financial services, insurance, healthcare and government organizations, including TD Ameritrade, QBE Insurance Group Limited and Voya Financial, helping them lower costs, reduce error rates by 67% and increase employee capacity by 10x.
Since its founding in 2014, Hyperscience has grown to more than 250 employees with offices in New York City, Sofia, Bulgaria, and London, UK, and has consistently been recognized as one of the best places to work, with a collaborative and innovative culture and best-in-class benefits.
Job DescriptionAs a Site Reliability Engineer, you will lead capabilities that are critical to Hyperscience’s success and the success of our clients.Hyperscience serves our customers on-premise (including client-managed private clouds) and is currently building out our Cloud SaaS offering. Our SRE Team is responsible for defining the technology stack, tooling, automation, standards and practices for the SRE capability focused on our clients’ operations and infrastructure. 
You will collaborate with our CloudOps team on our SaaS and general Cloud incident management, including definition and adherence to effective SLAs. You will partner with our application engineering teams to ensure alignment with the Product roadmap and technical roadmap.
For our on-premise customers, you will execute on standards, practices, and processes for on-premise incident management and escalation, including Tier 2 and Tier 3 support, as well as an SRE roadmap for tooling and automation to make on-premise operations and serviceability simple and reliable for our customers. You will partner with the Customer Success (CX) team to ensure effective collaboration in support of our clients.
As with Google’s definition of SRE, our focus is on automation. This means that strong software development and scripting practices and capabilities are central to the team.
This is an exciting time for Hyperscience’s product and business. You will have the opportunity to influence and deliver on a bold vision for transforming the way organizations model and execute their business processes, and there will be many opportunities for growth along the way.

Responsibilities

  • Partner with Customer Experience and Product Engineering teams to evolve Hyperscience products and services reliability, serviceability and operations, for both on-premise deployment and our Cloud based SaaS offering.
  • Respond to technical support escalations for troubleshooting and diagnosing advanced technical issues, and provide solutions to restore Hyperscience services levels in accordance to defined SLAs.
  • Act as an incident response commander for high severity issues by organizing and driving the cross-functional incident response team to recover from service degradation and deliver remediation in a fast-paced environment. 
  • Lead postmortem analyses to maintain high transparency across the organization regarding the process of incident handling and drive continuous improvement.
  • Build and maintain a site reliability engineering toolbox in order to provide automated utilities to proactively help operations and technical support teams to sustain a high level of customer satisfaction.

Qualifications

  • 2+ years of experience related to site reliability engineering
  • 5+ years of hands-on coding experience with one or more general purpose programming languages: Python (preferred), Java, C++, Go, etc.
  • Strong hands-on troubleshooting and analytical skills 
  • Strong experience with a SRE tech stack including tooling and automation strategy and implementation to improve incident response effectiveness across Engineering and CX
  • Experience in operations, including automation, monitoring, alerting, and incident management
  • Experience with cloud infrastructure, ideally AWS or Azure
  • Experience with both SaaS products and on-premise delivery
  • Excellent verbal and written interpersonal and teamwork communication skills
  • Bachelor’s degree in software engineering, computer science, computer engineering, or related technical field OR equivalent practical experience

Nice to haves

  • Experience with agile development methodologies
  • Experience with major NoSQL databases
Benefits & Perks- You’ll work with some of the best machine learning, software, and test engineers in one of the most innovative tech companies in Sofia- Budget to attend conferences, train, and further your education- A dedicated budget to set your work from home space & monthly reimbursement on recurring expenses- Monthly budget to cover child care and educational needs/expenses - Up to 6 months fully paid parental leave used within 3 years of your child’s birth- 30 days of paid leave annually to help nurture work-life symbiosis- Work from home flexibility- A great office, with excellent location- Massages at the office by a professional massage therapist- Catered lunches, afternoon breakfasts, and a great variety of snacks and drinks- Auto assistant for your car- A sports card, covering various options for sport- Additional health insurance package, including extensive medical, dental & vision care- Truly competitive salary- Stock Options- Referral bonus All job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job region(s): Europe
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