Senior Software Engineer, Delivery & Deployment (US Remote

Remote, United States

Full Time Senior-level / Expert
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Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
As a Senior Software Engineer with the Delivery & Deployment Team, you will help us build, manage and maintain the systems and services Medallia relies upon to:
- Orchestrate the complex rollout of Medallia Experience Cloud releases into environments across multiple data centers and geographic regions- Provide 24x7 operational support for the provisioning and management of on-demand sandboxes of the Medallia Experience Cloud- Dynamically deploy Medallia Experience Cloud QA instances in real time for product and test engineers
You will have development and operational responsibilities, working closely with Product and Site Reliability Engineering teams—both local and remote—to identify points of friction. You will work hand-in-hand with other members of the Delivery & Deployment team to build a seamless group across time zones and geographies.

Minimum Qualifications

  • BS/MS in Computer Science, Software Engineering, or related field preferred
  • 5+ years engineering experience working on distributed systems
  • Strong understanding of software fundamentals, development processes and best practices
  • Strong design and programming skills, preferably with Java
  • Strong communication skills, both verbal and written, with consistent attention to detail
  • Passion for delivering high quality and high impact work
  • Comfortable working in a dynamic and fast-paced environment with remote teammates

Preferred Qualifications

  • Experience with Python and shell scripting
  • Experience working with a distributed team
  • Willing to be part of a 24/7 on-call schedule
  • Good system troubleshooting skills

Nice to Have

  • Experience with SaaS environments
  • Experience w/Kubernetes or similar environments like Aurora/Mesos
Medallia Engineering is a global, no­-nonsense, and flat organization where the best ideas are implemented, no matter where they come from. We’ve got a culture focused on smarts, kindness, continual learning and feedback.We don’t expect to be perfect, but we are always proactively seeking out ways to help ourselves and our teams to minimize pain points within our infrastructure and codebase.We love technology -- and follow the latest technologies and share what we learn.We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tooling.We build strong relationships with team members around the globe.
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.
Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.
For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
Job region(s): Remote/Anywhere North America
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