Customer Delivery Architect, DevOps

US, TX, Virtual Location - Texas

Full Time Senior-level / Expert logo
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Are you a tenured principal architect with a deep focus on Enterprise Migrations? AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to complement the new cloud paradigm.

AWS Professional Services team members leverage their deep knowledge of migrations in collaboration with our sales and partner teams to propose, architect, and implement migration and transformational solutions for customers. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.

The Customer Delivery Architect (CDA) is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with a Professional Services leaders to dive deep into a customer’s business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

Do you have what it takes to bring yourself, your customers, and your team to the next level?

· As a key member of the Account and Professional Services Go-To-Market teams, ensure success in designing, building, optimizing, transforming or otherwise migrating applications, software, and services on the AWS platform
· Educate customers on the value proposition of AWS and various migration strategies, value, and tools
· Enable confidence and capability within our customers to accelerate platform adoption
· Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud
· Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proof of concepts
· In partnership with the ProServe leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements
· Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
· Capture and share best-practice knowledge, sales and delivery content amongst the AWS Professional Services community

Basic Qualifications

· 10+ years design/implementation/migration/consulting experience with distributed applications
· 10+ years of experience in infrastructure architecture, database architecture, applications, and networking
· 7+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles
· Ability to travel to client locations when needed, location can be virtual anywhere within the central US near major cities such as Chicago, Dallas, Minneapolis, Houston, or Detroit.
· Experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
· Customer facing experience in customer’s environment and experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
·Architectural leadership experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology.
· Experience leading complex DevOps-Centric infrastructure solutions that resolve security and business risk trade-offs and have broad influence across multiple services
· BS level technical degree required; Computer Science or Math background preferred; MS degree desired

Preferred Qualifications

· Strong verbal and written communication skills
· Presentation skills with a high degree of comfort speaking with Executives, IT Management, developers and business leaders
· Managing executive Customer relationships and key business stakeholders.
· Ability to understand and articulate long term business impact of technical decisions
· Experience leading large-scale organizational transformation, e.g. from waterfall to Agile/DevOps mindset encompassing people, processes and tools, enablement and continuous delivery of complex architectures
· Implemented configuration management to achieve measurable and impactful business outcomes in the context of a large organizational transformation
· Hands-on experience leading the design, development and deployment of business software at scale or current hands-on technology infrastructure, network, compute, storage, and virtualization experience.
· Enterprise Architecture Frameworks (e.g. TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Job region(s): Remote/Anywhere North America
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