Senior Site Reliability Engineer


Full Time Senior-level / Expert
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At Uniphore we’re building the Next Generation Platform team that will design, build and deliver a comprehensive portfolio of real time AI servicesand tools to delight our customers and to boost the productivity of our engineers.As part of the team you will operate our cloud SaaS platform along with delivering hybrid components to our on-prem customers, using moderntechnologies, state of the art practices and a lot of creativity to merge the gap between cloud and on-prem automation.
Your ResponsibilitiesWe are looking for a Senior SRE with a proven track record of success leading complex cloud-hybrid environments. You will have:Strong sense of Being an Owner, Wearing the Customer Shoes, with the ability to Empower Others demonstrated through clearcommunication and collaboration.Skills to work independently with multiple global teams, developing, configuring, deploying, and operating our global infrastructure on AWS and on-prem.Operational experience in complex distributed and real-time systems, including experience with SLO/SLAs towards high availability,reliability and DR goals.DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes.Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations.Experience building and managing systems with tools including Kubernetes, Chef/Ansible/Puppet, Kafka, Docker, and Terraform.
Required Skill5+ years experience in a Software and/or Site Reliability Engineering roleExperience writing automation code in GoLang, Python or JavaExperience developing and operating large scale distributed systems with Kubernetes and DockerExperience in running real time and low latency high available applications (Kafka, gRPC, RTP)Experience running public cloud environments on AWSExperience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOSBachelor degree in Engineering, Computer Science or equivalent experienceThe ability to lead, partner, and collaborate cross functionally across an engineering organization
Nice to have SkillsExperience in Speech technologiesExperience with AI infrastructures and technologiesUniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit
Job region(s): Asia/Pacific
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