Senior IT Infrastructure Engineer - VMWare Workspace ONE

United Kingdom - Oxford

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Veeva Systems

Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Role
This role will a part of a small team architecting, designing and operating our global, cloud-based endpoint technology stack. This role is accountable for operating an endpoint management platform that is secure, performance-driven, and minimally intrusive for end-users/corporate devices. This person will also become the technical owner of these tools and will provide L2 and L3 escalation support when necessary.

What You'll Do

  • Design, config, and maintain endpoint management platforms
  • Test, validate, and deploy policies and configurations to endpoints
  • Maintain documentation, knowledge articles, and operating procedures
  • Work with our global End User Services team to troubleshoot issues, identify root causes, and proactive address potential issues through system change management
  • Manage ticket escalations supporting our endpoint technology stack
  • Creating and following device and software lifecycle policies
  • Minimize system policies and agent-based footprint on a corporate device
  • Designing and maintaining a software service catalog (enterprise App store)
  • Design and automate application and software deployment processes (from request to fulfillment)
  • Design and manage a corporate patching policy
  • New endpoint application onboarding / rationalization
  • Own and run our endpoint technology stack

Requirements

  • Bachelor’s Degree in IT, Computer Science or related field or other related experience.
  • Minimum 4 years of experience managing an MDM / EMM solution and SaaS based platforms
  • Experience with VMware, macOS, Windows, Linux, Amazon Workspaces, and Okta are a must
  • Highly developed written and verbal communication.
  • Strong attention to detail, goal-oriented.
  • Versatility, flexibility, and a willingness to work within changing priorities.
  • Demonstrated commitment to excellent customer service.
  • Ability to work independently.

Nice to Have

  • Have previous experience managing WorkspaceOne and Automox in an enterprise setting.
  • Experience with writing in Python, PowerShell, or Bash.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
Job region(s): Europe
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