DevOps / Developer Support Engineer

Dublin

Applications have closed
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ActiveCampaign


ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
50% of ActiveCampaign's customers are outside the U.S., with Europe representing 30% of this base. To be up close and personal with our customers and build upon our success in the region, we are establishing our EMEA headquarters in Dublin and looking to build a local team to lead this growth.
We are currently seeking a talented Developer Support and Operations Engineer to join us as we extend our developer platform and work to scale with our quickly growing development team. This is an exciting opportunity to join a growing organization that truly cares about its people and their personal development. Work with amazing people on an amazing product!

What your day could consist of:

  • Work on a cross-functional team to build and improve the ActiveCampaign infrastructure platform and drive a best in class developer experience
  • Work with cloud native stack, built on AWS, leveraging technologies like Kubernetes, Istio and Ambassador API Gateway
  • Collaborate with various cross functional teams like Security, SRE, DataOps and Product Engineering teams
  • Documenting troubleshooting and issue resolution steps
  • Investigating and troubleshooting developer issues, and bringing them to resolution as quickly as possible
  • Tracking and organizing issues for future trend analysis
  • Own and maintain Platform Engineering services such as Ambassador, Envoy and GitLab
  • Participate in planning and stand-up meetings

What is needed:

  • 2+ years experience building software in typed languages (Java, Go, Typescript) or scripting languages (Bash, Python)
  • Go and Bash experience is a plus
  • Strong communication skills
  • Ability to quickly identify, diagnose, and troubleshoot issues
  • Understanding of AWS resources (EKS, EC2, IAM, S3) and Kubernetes (deployments and services)
  • Worked with CI/CD tools with an emphasis on building quality code and speed to market
  • GitLab experience a plus
  • Experience with infrastructure as code tools
  • Terraform or Pulumi experience a plus 
ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees’ ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. 
Our core values: Start with trustMake the customer a heroCultivate inclusion & diversityIterate everything, alwaysCreate WOWPursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.
Job region(s): Europe
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