Lead DevOps Engineer


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Posted 1 week ago

About Company:
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. 
Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer first mindset, and a culture of transparency.
Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, TripAdvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India.
Key Responsibilities:
Design AWS infrastructure Reimagine existing systems by integrating appropriate kubernetes/ docker / Terraform scripts to automate and improve efficiency of the deploymentBuild CI/CD pipelines for various servicesCoordinate and monitor releases of the same Define and apply best practices in production monitoring and alertingAssist and troubleshoot  in the setup and maintenance of various environments (Production , testing, etc)Automate, optimize and drive efficiency of effort, code, and processResolve complex technical issues and drive innovations that improve system availability, resilience and performanceAssist in implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements.
Required Skills:
- 7+ years of relevant experience.- CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab.- Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies.- Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools.- Good problem solving and hands-on with the programming language or scripting for infra automation·- Experience with designing and automating cloud-native technologies, deploying applications, and provisioning infrastructure.- Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology.- Haven’t just used, but have built and operated the distributed platforms that define cloud-scale infrastructure
Good to have :- Experience with security/audit/compliance requirements is a plus.- Good understanding of tooling integrations for all parts of the SDLC (JIRA/Jenkins/New Relic/Sonar /etc)- Good awareness of cost effective infra practices, and ability to estimate and report infrastructure and related costs being incurredFor more details please visit https://observe.ai/https://in.linkedin.com/company/observeaihttps://www.crunchbase.com/organization/observe-ai#section-overviewhttps://www.observe.ai/blog/series-b-54m-observe-ai-raise-blog
Job tags: AWS CD CI CloudFormation Docker Gitlab Jenkins Jira Kubernetes Terraform
Job region(s): Asia/Pacific
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