Senior DevOps Engineer


Full Time Senior-level / Expert
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Posted 2 days ago

About Company:
Observe.AI, a leader in Contact Center AI, transforms customer experiences and improves agent performance by helping top brands analyze 100% of calls and streamline quality assurance workflows. With Observe.AI, businesses transcribe every call with high accuracy and coach agents while gaining full visibility into their customer service operations. Observe.AI brings the power of agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to modern contact centers and their frontline teams. 
Founded by Swapnil Jain, Akash Singh, and Sharath Keshava Narayana in 2017, Observe.AI is led with action and innovation, a customer first mindset, and a culture of transparency.
Observe.AI is trusted by more than 150 customers and partners, including Root Insurance, Alcon Laboratories, TripAdvisor, and Pearson. Backed by Menlo Ventures, Next47, NGP Capital, Scale Ventures, Nexus Ventures, and Y-Combinator, Observe.AI’s headquarters is in San Francisco with an office in Bangalore, India.
Key Responsibilities:
- Help in definition of best practices in production monitoring and alerting and able to own application of the same- Assist and troubleshoot  in the setup and maintenance of various environments (Production , testing, etc)- Automate, optimize and drive efficiency of effort, code, and process- Be able to assist with product stability and closely collaborate with other tech teams to suggest improvements for the same- Assist in implementation of security best practices, especially in public cloud infrastructure and in audit/compliance requirements.- Own integration of existing systems using appropriate kubernetes/ docker / Terraform scripts to automate and improve efficiency of the deployment - Develop CI/CD pipelines for various services- Coordinate and monitor releases of the same
Required Skills:
- 4 + years of relevant experience.- CI/CD experience with Jenkins and cloud deployment technologies like Code Deploy (AWS), and/or GitLab.- Understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using Agile or similar methodologies.- Hand-on in scripting language such as python.- Hands-on experience with Infrastructure as Code, using Terraform, CloudFormation, or other tools.- Good problem solving and hands-on with the programming language or scripting for infra automation·- Hands-on experience with microservices and distributed applications, such as orchestration and containers, Kubernetes, and/or serverless technology.- Understanding of network concepts and tools- Understanding of different kinds of infra components such as DB/pub-sub services/cache etc.
Job tags: AWS CD CI CloudFormation Docker Gitlab Jenkins Kubernetes Python Terraform
Job region(s): Asia/Pacific
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