Senior Site Reliability Engineer

Denver, US

Full Time Senior-level / Expert
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Xero
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Posted 4 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
Our Reliability team is responsible for empowering our internal customers across the globe to deliver reliable and trusted software. We do this by building features and services that help make the Xero platform more available, sustainable, efficient and scalable.
As a Senior Site Reliability Engineer, you will be part of a globally distributed team that is passionate about creating robust, resilient, and performant applications. You will contribute to our cross-functional environment by drawing on a combination of software engineering principles and operational knowledge to support our production systems.
How you'll make an impact
You'll help build and manage software that solves engineering problems at scale. You’ll work in collaboration with other Xeros to help create and deliver beautiful software to our customers, faster. You’ll undertake software application development on applications in our existing suite of products(including new ones), contributing to new or improved experiences for our customers, internal and external.
You’ll help maintain the standard for engineering excellence at Xero and support your team members in building products together. You’ll demonstrate leadership on best practices, and be a role model and mentor for other team members. You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices. You’ll be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

What you’ll do

  • Create software - Care deeply about customer problems and technical excellence, develop high quality and scalable software, and coach others to do the same. Relentlessly automate any manual processes. Contribute to technical solution designs that embrace a quality-first approach. Participate in code reviews as a role model for giving and receiving feedback.
  • Test software - Design and perform sophisticated testing activities that effectively and efficiently reveal product quality across a range of risk areas and quality criteria. Coach team members to enable high quality testing in line with Xero’s quality strategy and standards.
  • Resolve issues - Efficiently assess the causes and identify solutions for development or production issues, and effectively communicate the impact to stakeholders. Recognize common patterns of failure to mitigate issues before they reach production. Proactively participate in incident responses and contribute to post-mortems.
  • Engineering standards & frameworks - Contribute to Xero's engineering standards and frameworks. Work closely with the Lead and Principal Engineers to apply standards to software and delivery processes.
  • Continuous improvement - Proactively maintain, grow and share knowledge of development technologies used in the development of Xero’s software applications.
  • Deliver infrastructure in a production environment - Champion automation of delivery processes. Coach and support engineers to ensure all software is running as expected and proactively works to prevent customer facing problems.
  • Modern software and delivery practices - Be a proactive champion of agile and delivery practices who coaches and develops others in this space in order to ensure a consistent approach to ways of working.
  • Recruitment - Participate in interviews and recruitment processes.
  • Incident Management - Operate effectively in high severity incidents involving multiple teams or services and ensure the availability of our products through a 24/7 on call incident management rotation.

How you'll do it

  • Live Xero’s vision and values - Keep Xero’s vision and values at the forefront of decision-making and actions. Communicate and help others understand the importance of the vision and values. Translate the vision and values into day-to-day activities and behaviors.
  • Communication skills - Proactively share information, actively solicit feedback, manage and facilitate communication if needed.
  • Build relationships - Successfully build trust and credibility with stakeholders and team. Be seen as a key 'go to' person for advice.
  • Growth mindset - Understand that competency is not fixed but is enhanced through dedication and hard work. Coach and provide feedback to others on development plans.
  • Innovation and delivery - Proactively innovate and deliver technology in a team and solve customer problems through software.
  • Coaching and mentorship - Teach small groups of engineers and contribute to Xero's shared knowledge base.

What you'll bring with you

  • High level of experience in one or more programming languages, preferably Go, C#, React, Javascript.
  • Proven ability to contribute to internal ecosystems, build SDKs and libraries to enable other teams to integrate with their products
  • Able to make major code design decisions for individual products
  • Able to debug across the entire Xero technology stack to unblock the team
  • Highly proficient in the architecture and implementation of distributed systems. Ability to refactor complex, monolithic systems into scalable, resilient components
  • Passion for modern software development and operation, including agile, CI/CD and infrastructure-as-code
  • Ability to review and coordinate team processes to improve quality and strengthen feedback loops
Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $110,000 to $135,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributionsEmployees enjoy 21 days of paid time off per yearEmployees also have 10 days of wellbeing leave to care for their minds, bodies, and familiesUS employees enjoy 11 paid holidays per yearXero offers an industry-leading 26 weeks of parental leave at 100% payXero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.  
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate.  From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job tags: C CD CI Go JavaScript React
Job region(s): North America
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