Sr. Manager of Cloud Engineering (Remote)

Canada

Applications have closed
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Mattermost

Posted 3 months ago

Mattermost provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Intel, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.
We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!
We are looking for a Senior Manager of Engineering to help manage and scale our Cloud development teams. In this role, you’ll work with a distributed team of engineers all across the globe. This is a fully remote/distributed position with the opportunity to have a real impact on the teams you manage, as well as our product offerings.  

Responsibilities Include:

  • Manage a globally distributed team of engineers.
  • Scale the team by developing and executing a hiring roadmap.
  • Ensure team success by leading our onboarding and performance management processes.
  • Develop and implement on-call program and manage customer escalations.
  • Develop project plans to align your team’s work with the company product strategy and plans.
  • Manage software projects for your teams. 
  • Maintain status, identify and resolve roadblocks, and communicate status both inside and outside your teams.
  • Ensure alignment with proper development standards and coding practices.
  • Interact with customers as necessary to ensure a great customer experience.

Required Skills:

  • BS in Computer Science, Computer Engineering, Electrical Engineering, or relevant experience.
  • 5+ years of experience managing software engineering teams and 8+ years of hands-on experience working as a software engineer building SaaS products.
  • Experience implementing and maintaining compliance certifications and frameworks, such as SOC2, HIPPA, PCI, FedRamp, etc.
  • Ability to dive deep when necessary and help the team solve problems and make the right decisions.
  • Demonstrated ability to mentor and grow engineers that you’ve managed.
  • Demonstrated ability to deliver quality software based on a defined plan and a proven track record of supporting services with high availability (99.99%+)
  • Experience with performance management and defining and delivering on a hiring roadmap.
  • Strong experience with build and orchestration tools we use: Jenkins, CircleCI, FastLane, Terraform, Docker, Kubernetes
Job tags: Docker High availability Kubernetes Open source Terraform