Cloud Administrator I - IN (VMware)

India - Gurgaon

Rackspace logo
Apply now Apply later

Posted 3 weeks ago

JOB REQUIREMENTS: Key ResponsibilitiesProactive maintenance and monitoring of Rackspace’s VMware Infrastructure Environment, ensuring 24/7 availability to Operations Engineers. Identifying and implementing improvements to the VMware infrastructure.Working closely with the Architect Group to deliver the Managed Virtualization roadmapCreation of detailed environment and process documentation.Making and implementing improvements in line with the objectives of the Managed Virtualization team.Assist the Architect Group with implementing key projects Handling escalations for all issues affecting the VMware infrastructure, including root cause analysis and closed loop communication. Effective use of both internal and vendor escalation channelsResolve escalated issues from engineers and architects and manage escalations to both internal support or external vendor support as appropriate.   Risk assessment and coordination with customers (internal and external) on implementation and scheduling of maintenance on the infrastructure Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent FANATICAL customer serviceDiligently follow implementation process, procedure and standards of the Managed Virtualization team.Provide support, guidance and hands-on assistance with implementing key projects for other Practice Area teamsUtilize all available monitoring and analysis tools to their fullest extent (Nimbus, vROps, Reflex, etc.), in order to make proactive changes to the environment that improve stability and performancePresent relevant information to key stakeholders both in real- time (NOC) and through monthly reports that follow a PPP structure or similarAdministrative tasks for Operations support (e.g. Managing RVI access) Key Performance Indicators (against each key accountability)Monitoring and timely response to JIRA and Slack notificationsImproved infrastructure uptime and stabilityDemonstrated control and understanding of the environmentSuccessful co-ordination of events and issues with the VMware teamTimely response to break- fix alertsRemaining up-to-date with essential tools and technologiesEngagement with internal teams MAIN CONTACTS (external/internal):Team members – daily, in person/via ZoomOther departments – daily, in person, written through emails and tickets and on the phone External contact with Customers – regularly, written through emails and tickets and on the phoneManagement and Senior leadership - as required PERSON SPECIFICATION:   TechnicalExperience supporting critical environments.Excellent knowledge of the VMware product ecosystem (vSphere, vCloud, vROPS, SRM & VCO preferred)Having a wide range of IT skills (such as Windows, Linux, Storage, Networking) to an intermediate level would be an advantage.Scripting skills (e.g. PowerShell) would be highly advantageousCurrent VCP certification or higherMinimum 3 years’ experience working in a large VMware environment Non-technical  Able to communicate in a clear and concise manner both in a written form of emails and ticket comments and verbally, internally and on the phone with customers.  Excellent time management and organizational skills. Self-motivated; ability to maintain excellence in service with minimum supervisionStrong analytical and problem-solving skills. Ability and desire to work within a Team Driven environment and be responsible enough to work with little supervision.Will have the capability to work under pressure and prioritize tasksCommitment to see each request/issue through to completionAttention to detail required to support a mission critical 24/7 environment.Prioritization of work when under pressure.Ability to work unsupervised and deliver project milestones on time.Having a positive attitude. 
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job tags: Jira Linux PowerShell Virtualization VMware Windows
Job region(s): Asia/Pacific
Job stats:  0  0  0
  • Share this job via
  • or