Lead Software Engineer, Voice Infrastructure

Remote - US

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Posted 1 month ago

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
As part of the Voice Infrastructure engineering team, critical ingredients to success include a mindset to build productized voice integrations capabilities for ASAPP. If you have a healthy sense of curiosity, constant improvement mindset and thrive in an environment of startup-paced execution, ASAPP is the ideal place for you.
As our operations keep growing we encourage applicants from all locations in the US to apply. 

What you'll do

  • Join a team of engineers to build resilient and scalable services and tools to automate all parts of telephony integrations
  • Enjoy solving virtually unlimited number of interesting engineering challenges bridging mature Computer Telephony systems with modern cloud based microservices
  • Participate in team’s on-call rotation, triaging and addressing production issues
  • Raise the bar of ASAPP’s engineering culture

What you'll need

  • 4+ years experience building applications and web services using rest/rpc etc
  • We use Go, Kotlin, data stores - MySQL, Redis and message queues - Kafka (Experience with any similar technology or language is fine)
  • Self-learner, independent, and have outstanding problem-solving skills
  • Excellent written and verbal communication skills
  • Very comfortable with all aspects of backend engineering and methodologies like coding, testing, observability.

What we'd like to see

  • 2+ years of experience with cloud technologies like AWS, Kubernetes etc. 
  • Collaborative and flexible approach to problem solving. Being customer centric is key to success in this role.
  • BS or MS degree in Computer Science or equivalent field, or equivalent hands-on experience

Benefits & Perks

  • Competitive compensation with stock options
  • Comprehensive medical, vision, and dental insurance
  • 401k matching
  • Fitness and wellness stipend
  • Mental well-being benefits
  • Professional learning and development stipend
  • Parental leave, including adoptive and foster parents
  • 3 weeks paid time off (increases with tenure) and unlimited sick leave
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-DNI 
Job tags: AWS Go Kafka Kubernetes MySQL Redis REST
Job region(s): North America Remote/Anywhere
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