Wrike Deployment Consultant (Remote)

Salt Lake City, Utah

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Posted 1 month ago

An Alten Company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, our industry-leading software and services work in synergy to deliver transformations. We also work with many additional partners, including Slack, Wrike, Gitlab, and many more!
Cprime is looking for you to join our Partnerships team as a Wrike Deployment Consultant.

Responsibilities:

  • Leading individual customer engagements, and participating in or leading larger global customer rollouts.
  • Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
  • Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
  • Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems. 
  • Managing successful completion of customer engagements while achieving critical success metrics.
  • Advocating for the customer and assisting in the prioritization of new product features
  • Collaborating with Cprime’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
  • Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams

Requirements:

  • 4+ years in project management, consulting, and customer-facing roles.
  • Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike 
  • Extensive understanding of and ability to apply change management principles
  • Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
  • Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
  • Ability to collaborate cross-functionally with Sales to evolve account plans that include ongoing professional services assistance.
  • Excellent verbal, presentation, and written communication skills
  • Effective communication across all levels of an organization, particularly executive stakeholders
  • Ability to manage difficult audiences and complex client relationships with finesse and poise.
  • Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations. 
  • A firm sense of accountability and ownership of work 
  • Superior personal organization and time management skills
  • Customer-centric, energetic person with an extensive consulting skillset 
  • Strong interactive skills: positive, engaging, friendly, empathetic, tactful, and level-headed under pressure and in difficult situations.
  • #LI-HB1 #LI-REMOTE
About CprimeMethods aren't built overnight. They're built in the day-to-day.Cprime transforms businesses with consulting, managed services, and custom solutions that deliver performance. Agile, DevOps, Product, Tooling, Cloud in unison.
An Alten Company, Cprime is a global consulting firm that is both product focused and consultation focused.  Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility.  We help visionary business leaders compose solutions, execute implementations, and exceed against business goals.  With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, our industry-leading software and services work in synergy to deliver transformations.Our teams work across North America, from our San Francisco Bay Area headquarters and offices in Los Angeles, Minneapolis, Philadelphia, and Cary, North Carolina to the home-based offices of our remote employees. We have a growing global presence in Canada, United Kingdom, Ukraine, EU, and India. Who is a Cprimer?We are dreamers and believers.  We are the creatives and thinkers. Cprimers deliver!PLAYFUL - We're not the stodgy types of yesteryear. We're professional...and playful.STRUCTURED - We're structured in our thinking...But aren't afraid to shake things up.INSIGHTFUL - We act deliberately...and react dynamically. We're constantly on the move to find what's best for any situation.We keep our skills sharp and knowledge sharper by learning new technologies and training according to the most recent standards. Our CultureMore than just great app implementation consultants and administrators, we want to hire great people. We move fast, work hard, and play hard too so we want you to know our expectations up front:·       Smart, quick learner – we lead our industry and want to keep pushing·       Gets things done – efficient and organized·       We strive to make things better·       We’re a team – so everybody does the dishes, no lone rangers here·       Excited to work on projects with lots of unknowns and devise elegant and maintainable solutions
Job tags: AWS Gitlab React
Job region(s): North America Remote/Anywhere
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