Cloud Engineer

Mexico - Mexico City

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Posted 1 month ago

In this position, you will be part of a team designing, developing, and maintaining services and automation for Rackspace’s Managed Public Cloud Support organization.  You will help build and maintain complex and highly-available applications that enable Rackspace to better serve our customers.  This role will help design and implement solutions for AWS, Azure, and/or GCP environments.  The role will require use of DevOps techniques and creative problem solving. 
The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to internal customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.  


  • Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required  
  • Troubleshoot environments to increase user satisfaction  
  • Resolve customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents  
  • Develop tooling and processes to drive and improve customer experience, creates playbooks, and provide mentoring on customer related issues to support teams 
  • Monitor and provide maintenance for all related infrastructure  
  • Ensure the control, integrity, and accessibility of the cloud environment for the enterprise  
  • Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructure  
  • Lead Workload/Workforce Management and Optimization related tasks

Qualifications & Experience

  • 2-4 years of technical engineering and administration experience with a minimum of 1 - 2 years commercial experience as either a LAMP stack software developer and/or systems administrator 
  • Experience with cloud platforms (AWS, Azure, GCP, or Openstack), open source databases and caching layers 
  • Experience with containerization and serverless technologies such as Docker, Kubernetes, or AWS Lambda 
  • Experience with high-availability, high-performance, open source web technologies 
  • Knowledgeable in one or more of the following languages: Python, Bash, Powershell, React, GoLang 
  • Previous experience leveraging CI and CD tools to automate testing and deployment  
  • Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems 
  • Intermediate knowledge of at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools 
  • Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field (4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required) 
  • AWS, Azure or GCP Certifications preferred but not required 
  • Technical customer support experience in a cloud hosting/technology environment is a plus 

About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job tags: Ansible AWS Azure Bash CD Chef CI Docker GCP Golang High-performance Kubernetes Lambda Open source OpenStack PowerShell Puppet Python React Salt
Job region(s): North America
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