Infrastructure Delivery Engineer

London, England, GBR

Full Time
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Posted 1 month ago

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

A day in the life
We are looking for support engineers who build and maintain the physical and network infrastructure associated with hosting our devices and in-lab appliances. You will be following defined operating procedures to extend, populate and maintain the lab spaces that contain TVs, Set-Top Boxes, Blu-Ray consoles, Games Consoles, Streaming Sticks, control appliances and their associated hardware components such as power distribution units, cameras and Infra-Red blasters.

About the hiring group
Our existing data center infrastructure is the core operation that enables Prime video and other Amazon streaming applications to build delightful experiences for our customers. We host hundreds of Living Room devices and expose them through simple APIs that enable developers, testers and non-technical staff to build, enhance, deploy, test and improve Amazon Living Room experiences. We are a mission critical system and used worldwide.

Job responsibilities
• Automate select network administration tasks through creation and maintenance of scripts and tools
• Provide on-shift network escalation support for critical and complex network issues.
• Dive Deep on the high severity incidents and participate in root cause analysis
• Build lab/data-centre facilities for optimal efficiency. Create processes to up hold safety, security and quality standards.
• Create processes to physical install and configure third party devices, network devices, computer hardware and racking/cabling infrastructure.
• Works with vendors, 3P partners and couriers to arrange intake of third-party devices, network devices, computer hardware and racking infrastructure. Create inventory management systems to record metadata and track the movement of physical inventory.
• Create maintenance and recovery operations on lab test equipment. Provides testing/debugging results for the purpose of engineering deep dives, and is a vocal champion for quality and efficiency in every phase of operational processes.
• Follow the existing change policies and create, review and execute complex changes. Develop and maintain change templates.

Basic Qualifications


· Experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
· Experience with Windows server technologies: AD, DFS, Print Services, SCCM
· Experience with network troubleshooting and support

Preferred Qualifications

• Bachelor’s Degree in a technology related field or equivalent experience.
• Experience working in large scale networking environments.
• Knowledge and experience with LAN/WAN infrastructure.
• Knowledge and experience with internet routing protocols and concepts: TCP/IP, BGP, OSPF, MPLS.
• Knowledge and experience with software defined networking.
• Knowledge and experience with network security and various secured VPN technologies.
• Knowledge and experience with network operating systems such as Cisco IOS.
• Passionate about IT infrastructure and hardware.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Job tags: Linux Streaming Windows
Job region(s): Europe
Job stats:  3  0  0
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