Infrastructure Systems Engineer

Denver, US

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Posted 3 weeks ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
You’ll work in collaboration with your team and other Xeros to help create and deliver beautiful software to our customers, faster.  You'll regard engineering teams as your customers, and test, measure and learn how best to provide them value.
You’ll maintain the standard for engineering excellence at Xero and support your team members in building products together.  You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.
You'll help build and manage software that solves engineering problems at scale.  You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to simplify.  You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.

What you’ll bring with you

  • Hands-on experience automating infrastructure in a cloud environment, preferably AWS
  • A customer focused mindset and the ability to directly engage with our PaaS
  • Practical experience with infrastructure-as-code (e.g. Terraform, Cloudformation, Ansible or Chef, etc.)
  • Exceptional troubleshooting and analytical abilities
  • Experience with a programming language (e.g. Python, C# or Java, etc.)
  • Experience administering Windows/Linux servers in a highly available environment
  • An understanding of relational database management experience with a preferred emphasis on SQL Server
  • Familiarity with agile software development methodology and tooling, including continuous integration and delivery
  • An understanding of network services and/or building and maintaining a Kubernetes cluster
  • A strong desire to automate processes, build software tools, and create infrastructure-as-code solutions in a DevOps environment

What you’ll do

  • Be customer-focused; Obsess over customers and directly engage with them;  identify customer pain points and solve real customer problems based on observing their struggles and analysing customer data.
  • Be kind; embrace our culture where we encourage diversity in a psychologically safe workplace. Voice your own opinion while considering the opinions of others.
  • Be engaged; actively contribute to your team activities, initiatives and technological challenges,  while working towards your product roadmaps. Maintain processes and monitoring to drive incremental improvement.
  • Be collaborative; work with the team and others to achieve a good outcome using a working style that suits the problem at hand. Take operational responsibility for services, which may include 24x7 on call rotation.
  • Be coached; proactively work with your manager on your personal and career development, highlighting any training/development needs and following through with actions agreed.

Success looks like

  • Contributing to product discovery activities and aligning with the agreed roadmap
  • Taking ownership of personal/career development
  • Communicating effectively and respectfully giving and receiving feedback 
  • Displaying empathy and inclusion in interactions with others
  • Meeting agreed Service Level Objectives for operational performance
  • Ensuring continued improvement in ways of working for efficient delivery 
  • Providing support and guidance to teams that use our platform services
  • Playing an active role within the Communities of Practice in Xero

Critical competencies

  • Living the vision & values. 
  • Keeps Xero’s vision and values at the forefront of decision-making, actions, communication and behaviors.  
  • Delivery. 
  • Has track record of innovating and delivering technology in a team and solving customer’s problems through software.
  • Growth mind-set. 
  • Understands that competency is not fixed but is enhanced through dedication and hard work.
  • Self-awareness.
  • Has an awareness of EQ and is capable of recognizing one's own emotions and of those around you.
  • Balance. 
  • Maintains a healthy personal/work-life harmony. Considers the wide range of learning and social opportunities at Xero against the needs of the team. 
  • Great communication skills. 
  • Speaks and writes clearly, succinctly and articulately without relying on jargon.
  • Relationship building. Successfully builds trust and credibility with their team, customers and stakeholders.

Experience

  • Experience in delivering code to production in a commercial environment.
  • Ability to work with others and navigate areas of conflict in an open, positive and proactive way.
  • Experience of modern product and engineering principles and practices.

Xero is an equal opportunity employer

  • Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $85,000 to $105,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.
  • Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)
  • Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions
  • Employees enjoy 21 days of paid time off per year
  • Employees have 10 days of wellbeing leave to care for their minds, bodies, and families
  • US employees enjoy 11 paid holidays per year
  • Xero offers an industry-leading 26 weeks of parental leave at 100% pay
  • Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.  
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate.  From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job tags: Ansible AWS C Chef CloudFormation Java Kubernetes Linux Python SQL Terraform Windows
Job region(s): North America
Job stats:  1  0  0
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