Site Reliability Operations Team Lead

Kyiv, Ukraine

Full Time Senior-level / Expert
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Very Good Security, Inc.
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Posted 3 weeks ago

Very Good Security (“VGS”) was founded by highly successful repeat entrepreneurs and is backed by world-class investors like Goldman Sachs, Andreessen Horowitz, and Visa. We are building an amazing global team spread across four cities. As a young and growing company, we are laser-focused on delighting our customers and hiring talented and entrepreneurial-minded individuals. 
We are looking for a Team Lead to join our Infrastructure Team, to build, support, and grow our Site Reliability Operations team.

Responsibilities:

  • Participate in shift structure as first responders to alerts and incidents in our infrastructure, across the entire stack.
  • Perform initial triage and remediation as per runbooks, and own events from start to finish.
  • Develop and constantly maintain runbooks for all services
  • Interface with other teams as necessary, to ensure a world-class customer experience.
  • Identify and eliminate repetitive work
  • Provide technical leadership for the analysts in the team.
  • Participate in on-call rotation

Requirements:

  • 5+ years of experience in a technical operations environment
  • Experience with operating infrastructure in a cloud environment
  • Any kind of NOC experience 
  • Experience with monitoring platforms such as NewRelic and Honeycomb
  • Experience with tools such as Grafana and Prometheus
  • Desirable: Python scripting ability
  • Desirable: SQL ability
  • Experience in internet infrastructure operations
  • Experience in a fast-moving, high growth environment
  • Able to fly by the seat of your pants
  • Detail-oriented
  • Project management experience
  • Excellent communication skills
  • Network operations experience, as well as prior leadership experience, would be beneficial

Performance Indicators:

  • Mean time to incident response and recovery
  • Percentage of incidents closed out
  • Reduction in number of incidents/100 customers

What’s in it for you:

  • Silicon Valley Experience;
  • 3 weeks of paid vacation and 2 weeks of days off+sick leaves;
  • Corporate retreats;
  • Paid lunches and parking;
  • Covering professional learning: conferences, trainings, and other events;
  • Sports activities compensation;
  • English Speaking Club with native speakers;
  • Medical insurance;
  • VGS stock options.
Job tags: Grafana Prometheus Python SQL
Job region(s): Europe
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