Application Reliability Engineer (Remote option is ok)


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Posted 2 weeks ago

You will be part of a team that is dedicated full-time to developing, releasing and maintaining software & tooling on the Guidewire Cloud Platform to address enterprise application availability, performance and observability across a complex application suite of products in production, serving hundreds of customers and supporting millions of transactions each day. This role requires a high degree of independence, ownership and responsibility.  If you like to be challenged and have a passion for solving problems at scale through development of automation and tooling to target observability issues then we would love to hear from you. The successful candidate will have a good mix of deep object-oriented technical knowledge and a demonstrated ability to rapidly self-educate on new concepts and tools, ideally with production SaaS application experience.

Duties & Responsibilities

  • Implement systems for monitoring of events and application performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
  • Develop full stack tooling and processes for monitoring, alerting and logging highly performant applications and interfaces and deploy/integrate existing systems to ensure uptime and application performance
  • Build monitors/dashboards/log visualizations to collect metrics for purposes of detecting and surfacing customer-specific performance bottlenecks
  • Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
  • Work closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.

Required Skills and Experience

  • Core Java
  • Object-Oriented Design
  • Familiarity with Continuous Delivery, Continuous Integration, Unit Testing, etc
  • Agile development practices
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
  • Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
  • Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
  • Ability to read and interpret critical application logging outputs.
  • Cloud Services (e.g. AWS/GCP/Azure) or Knowledge of front-end web technologies (JavaScript and AngularJS) is a bonus
  • Bachelor’s Degree in Computer Science or related field

Personal Qualities

  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
  • Ability to learn quickly in a dynamic environment
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude with a knack for being a great teammate
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience yet humility and hunger to learn from others
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

  • Ability to read, write, and speak fluent English
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Job tags: Apache AWS Azure C GCP Java JavaScript REST Tomcat Web applications
Job region(s): North America Remote/Anywhere
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