Senior Project Manager, Infrastructure projects (Contract)

Mississauga, Ontario

Full Time Contract Senior-level / Expert
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PointClickCare
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Posted 1 month ago

PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, PointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.
About the roleReporting to the Manager, PMO, you will act as the primary client liaison to lead the Implementation of projects within the Technology & Support Services and Security & Trust segments of PointClickCare. This role will be responsible for managing projects related to IT infrastructure, network, security, risk, storage, compute components working tightly with our corporate IT and Security leads and management. This role demands a strong, senior PM with an excellent track record of managing multiple projects and leading with authority.
This is a 6 month contract with extension(s).
Key Responsibilities:·       Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/customers’ needs and deliver with-in budget on desired outcomes.  Fully accountable for the result of the project, is the driver that holds the project together·       Working closely with the different business units, is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another. Coordination with Change Management, as needed·       Organize, lead, facilitate meetings with clear objectives, compile timely meeting summary minutes·       Have the knowledge, skills and experience (particularly in IT Infrastructure and Security) to be able to recognize when problems surface or potential problems are looming. Is able to articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires·       Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. Proactively follows escalation and change control processes. Has overall ownership of all management reports on a given project. ·       Coordinate with Vendors, as necessary, from SOW, onboarding into project team and holding Vendor deliverables accountable to schedule and per contract. Manage Vendor relationships and lead calls with vendors·       Ensures that scope creep, communications, and quality are carefully managed·       Drives ownership of decisions to the level where the accountability of the decision must lie·       Thoroughly understanding the customer’s business and technical needs·       Acting as primary interface to business units during all phases of the project·       Creating project plans, identifying scope, goals, deliverables, timelines and required resources·       Manage the project budget, team resources, communications, and project plans.·       Monitor and report on project progress, problems and recommended solutions to the customer·       Identify and resolve risks and issues in a timely manner.  Escalate concerns to the project team and senior management when appropriate. ·       Providing direction and support to the implementation team and reviewing deliverables prepared by the team. ·       Report on deployments, schedules, budgets and revenue using internal methods.·       Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation·       Updating and tracking project timelines and deliverables·       Managing project issues and dependencies ·       Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO.·       Successfully manages several competing priorities.·       Contribute to the overall goals and objectives of the Project Management Office
Required Experience: ·       Seasoned experience in project management with demonstrated experience in IT Infrastructure related work·       Knowledge of IT Infrastructure, including: Data Centers, Storage, Cloud Services (Azure, AWS), Security, Risk Mitigation, Service Desk, File Shares & Permissions, SSO, MFA·       Operations background in IT Infrastructure/Security preferred·       PMP or Agile designation preferred·       Self-motivated, quick and assertive ·       Extremely detailed oriented and organized ·       Exceptional time management skills ·       Excellent writing and communication skills·       Excellent knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.·       Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis. ·       Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk. ·       Manage client expectations, anticipates operational and tactical risks and tracks them. ·       Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required ·       Proficient in MS Office applications, MS Project, VISO, Adobe Acrobat Professional It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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Job tags: AWS Azure
Job region(s): North America
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