Lead Voice Engineer, Voice Infrastructure

Remote - US

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ASAPP
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Posted 1 month ago

At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our interaction platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
As part of the Voice Infrastructure engineering team, critical ingredients to success include a mindset to build productized voice integrations capabilities for ASAPP. If you have a healthy sense of curiosity, constant improvement mindset and thrive in an environment of startup-paced execution, ASAPP is the ideal place for you.

What you'll do

  • Join a team of engineers to build resilient and scalable services and tools to automate all parts of telephony integrations
  • Work with customer facing teams to architect solid and scalable integration with customer’s telephony systems
  • Go deep into SIP and proprietary CTI protocols to analyze and interpret protocol messages for various call flows and translate them into technical requirements and algorithms to implement in ASAPP solution
  • Participate in team’s on-call rotation, triaging and addressing production issuesRaise the bar of ASAPP’s engineering culture

What you'll need

  • 4+ years experience in VoIP/Contact Center technologies Deep understanding of VoIP protocols, including SIP, RTP, WebRTC
  • Deep understanding of networking protocols, including TCP/IP, TLS, HTTP(S), WebSockets
  • Deep understanding and familiarity with call center technologies  - IVR, ACD
  • Basic coding/scripting knowledge like node.js, python, bash
  • Self-learner, independent, and have outstanding problem-solving skills
  • Excellent written and verbal communication skills
  • Very comfortable with all aspects of backend engineering and methodologies like coding, testing, observability

What we'd like to see

  • Experience with ACD solutions from Cisco, Avaya or Genesys is a big plus
  • 2+ years of experience with cloud technologies like AWS, Kubernetes etc. 
  • Deep understanding and familiarity with network protocols and architecture
  • Collaborative and flexible approach to problem solving. Being customer centric is key to success in this role. 
  • BS or MS degree in Computer Science or equivalent field, or equivalent hands-on experience

Perks

  • Competitive compensation
  • Fitness and wellness perks
  • Learning and development opportunities
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-DB1
Job tags: AWS Bash Go JS Kubernetes Node Node.js Python
Job region(s): North America Remote/Anywhere
Job stats:  2  0  0
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