Hortolandia, Sao Paulo, BR
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Architects are responsible for keeping up with the latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
You will be responsible to identify and understanding end-user issues through ongoing endpoint device monitoring and analysis. Described by Gartner as a leading-edge service for which IBM is a industry leader and differentiator. The identified insights will be used to lower support costs, increase demand for Digital Workplace automation & reinforce and enhance support services through proactive remediation, service augmentation and by defining transformative initiatives for high-value problem avoidance.
1) Detailed & Insightful reviews of analytics reports, translating data into actionable insights
2) Proactive action against emerging issues, identifying problems before they happen
3) Reduced critical issues and incidents
4) Lower environmental support costs
5) Improved customer experience, satisfactions & NPS
Todas as nossas vagas são elegíveis para pessoas com deficiência ou reabilitadas
Required Technical and Professional Expertise
Excellent written and oral communication skills
Excellent documentation skills
Skilled in escalations management & conflict resolution
Fluent in language of Customer
Able to articulate technical issues and resolutions using non-technical language for understanding.
Excellent teamwork skills balanced with the ability to work independently
· Lead teams in a matrixed environment
· Ability to work under pressure and manage multiple activities concurrently
Facilitate problem determination and resolution
Knowledge of workstation operating systems (Windows 10, MacOS)
Knowledge of server operating systems (Windows Server)
Knowledge of Azure and Azure Activity Directory
Advanced knowledge of Excel (formulas, charts)
Preferred Technical and Professional Expertise
Basic Data Science & Analysis
Knowledge of end-point monitoring tools (Atternity, LakeSide Systrack)
Knowledge of Workstation Virtualization (VMWare Horizon, Citrix, Windows Virtual Desktop)
Intermediate or Advanced Spanish
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
This position sits within Global Technology Services (GTS) Infrastructure Services (IS). As announced in October 2020, IBM intends that the managed infrastructure services business of the GTS organization within IBM will become an independent company (currently known as NewCo) by the end of 2021, creating two distinct and powerful market-leading companies. NewCo has incredible potential, and we will unlock it together while we make history as a newly independent company that will be the #1 managed IS services provider on "day one" as a publicly traded company. NewCo will be positioned for financial success with over 4600 clients and approximately $19 billion in annual revenue. Drawing on the best of IBM, it will include our unmatched talent, the breadth of our services, an even broader ecosystem of partners, and our deep global client relationships. Please note: The final decision if this position will transition from IBM to NewCo is still yet to be confirmed.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job tags: Azure Virtualization VMware Windows
Job region(s): South America
Job stats: 0 0 0