Site Reliability Engineer

United States - Remote

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Posted 1 month ago

Site Reliability Engineer
Guidewire’s Site Reliability Engineering team (SRE) is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.  As a Site Reliability Engineer, you will be part of a team that is dedicated full-time to developing and deploying tooling on the Guidewire Cloud Platform addressing availability, performance, observability and maintainability of enterprise applications in production, serving hundreds of customers and supporting millions of transactions each day This role requires a high degree of independence, ownership and responsibility.  If you like to be challenged and have a passion for solving problems at scale with automation, testing and tooling, then we would love to hear from you. The ideal candidate is someone who can rapidly self-educate on new concepts and tools, combining production SaaS application knowledge with Cloud Infrastructure experience.

Duties & Responsibilities

  • Implement systems for monitoring of events and application performance metrics across a growing set of customers going into production on Guidewire’s Cloud Platform.
  • Integrate systems with application monitoring and alerting tools to ensure uptime and system/application performance, including synthetic monitoring, dashboards etc.
  • Create full stack capabilities for monitoring, alerting and logging, including business process, highly performant applications and interfaces to aid in driving 24x7x365 service operations of critical world-wide systems
  • Generate system metrics and reports for purposes of detecting customer-specific performance bottlenecks
  • Configure and maintain monitoring and alerting systems to support individual customer production and non-production environments
  • Create system documentation and training materials to empower and educate other CCO teams
  • Work closely with Product Development, Global Customer Support and other internal Cloud Operations teams to specify and detail solutions and practices.

Required Skills and Experience

  • Bachelor’s Degree in Computer Science or related field
  • Familiarity with the Agile software development lifecycle
  • Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
  • 3 or more years of working experience with CI/CD, SaaS, IaaS, PaaS technologies,
  • Experience in Application Performance Monitoring with background using and supporting analytical tools such as AppDynamics or Datadog
  • Ability to develop and extend highly performant Java tooling/monitoring code and identify/address any performance issues in existing custom Java tooling.
  • Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
  • Advanced exposure to broad technical skills such as Java development, web UI (design and development), JSON, developing or exposing REST services, application architecture.
  • Knowledge of front-end web technologies (JavaScript and AngularJS) or similar
  • Ability to read and interpret critical application logging outputs.

Personal Qualities

  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving on issues that may cross from application to infrastructure related.
  • Employ sound business judgment when making business decisions
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • A highly positive can-do attitude with a knack for being a great teammate
  • Excellent communication skills and ability to explain complex technical concepts to a varied audience
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

  • Ability to read, write, and speak fluent English
  • We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies
  • Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
About GuidewireGuidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
Job tags: Apache C CD CI Go Java JavaScript Oracle Postgres Reliability engineering REST Tomcat Web applications
Job region(s): North America Remote/Anywhere
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