Senior Engineer - Site Reliability

Denver, US

Full Time Senior level / Expert
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Xero
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Posted 1 week ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
You’ll work in collaboration with your team and other Xeros to help create and deliver beautiful software to our customers, faster.  You'll regard engineering teams as your customers, and test, measure and learn how best to provide them value.
You’ll maintain the standard for engineering excellence at Xero and support your team members in building products together.  You’ll contribute to our cross functional environment by working towards the same objectives, using modern principles and practices.
You'll help build and manage software that solves engineering problems at scale.  You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to simplify.  You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.
As a Senior Engineer on the Site Reliability Team, you will empower Xeros across the globe to deliver beautiful, high-quality software to customers. You will be a part of a globally distributed team building features and services that help make the Xero platform more available, sustainable, efficient, and scalable.
You will enable product teams to make data-driven decisions by developing world-class tooling and by providing real time support for Xero’s customer facing applications.
You will maintain the standard of engineering excellence by supporting your fellow Xeros in building reliable products.
You will help to create a culture focused on continuously improving the operation of Xero’s platform and applications. 

What you’ll do

  • Build and maintain tools that give visibility of performance problems, foster infrastructure ownership, and reduce toil in incident handling.
  • Provide guidance on software design patterns, development practices, and testing methods.
  • Provide accurate and timely information to Product Owners, Product Managers and other stakeholders to enable them to set timeframes and/or scope expectations.
  • Advocate for good operational practices across Xero.
  • Analyze and improve the efficiency, scalability, and reliability of all Xero applications and systems.
  • Work closely with product teams to agree on shared objectives.
  • Support our product teams by using advanced troubleshooting and root cause analysis techniques in identifying issues.
  • Guide technology decisions that reduce long term maintenance and business risk.
  • Operate effectively in high severity incidents involving multiple teams or services.
  • Promote automation methods that empower teams to build robust, reliable infrastructure.
  • Promote capturing the appropriate metrics and logging  based on service characteristics.
  • Demonstrate leadership best practices and be a role model and mentor for other team members.
  • Ensure the availability of our products through a 24/7 on call incident management rotation.

What you’ll bring with you

  • Experience with AWS Services, including Lambda, SQS, IAM, cloudwatch, EC2, EKS, Elasticsearch, Elasticache, Route 53
  • Experience with architecting and designing scalable microservices
  • Proficiency in one or more programming languages
  • Passion for modern software development and operation, including agile, CI/CD and infrastructure-as-code
  • Familiarity with Docker, Kubernetes, Terraform and modern distributed SaaS infrastructure
  • Understanding of good monitoring and alerting practices, using tools like New Relic, Sumo, and Pagerduty
  • Knowledge of operating systems pertaining to troubleshooting and diagnosing
  • Passion for creating scalable, resilient, and performant applications
  • Enthusiasm for learning new technologies
  • Comfortable providing mentorship and coaching for engineers through code reviews and technical sessions

Xero is an equal opportunity employer

  • Xero celebrates diversity. We are committed to creating an inclusive environment where our employees can do the best work of their lives. We are committed to transparency and to equal pay for equal work. Total compensation for this role includes a base salary of $85,000 to $105,000, commensurate with experience, plus an annual grant of Xero shares, calculated as a percentage of base salary.
  • Xero offers access to low-cost, high-quality health care options through Cigna and Kaiser (in CA & CO only)
  • Xero will match 100% on the first 3% of 401k contributions plus 50% match on next 2% of contributions
  • Employees enjoy 21 days of paid time off per year
  • Employees have 10 days of wellbeing leave to care for their minds, bodies, and families
  • US employees enjoy 11 paid holidays per year
  • Xero offers an industry-leading 26 weeks of parental leave at 100% pay
  • Xero offers a number of employee wellness programs, to include yoga, mindfulness and nutrition workshops, EAP, free flu shots, team meals, and a monthly wellbeing allowance
Why Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, flexible working, innovation, and well-being are not just inspired but celebrated. We value our people and offer a wide range of compelling benefits and perks, including Xero shares.  
Xero’s collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate.  From the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.
Job tags: AWS CD CI Docker EC2 Elasticsearch Kubernetes Lambda Terraform
Job region(s): North America
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