Site Reliability Operations Manager

Remote

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Very Good Security, Inc.
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Posted 3 weeks ago

Very Good Security (“VGS”) was founded by highly successful repeat entrepreneurs and is backed by world-class investors like Goldman Sachs, Andreessen Horowitz, and Visa. We are building an amazing global team spread across four cities. As a scaling company, we are laser-focused on delighting our customers and hiring talented and entrepreneurial-minded individuals. 
We are looking for a manager to join our Infrastructure Team, to build, support, and grow our Site Reliability Operations team.

Responsibilities:

  • Recruit and manage a geographically dispersed team to deliver 24/7 incident response and initial triage
  • Develop operations systems to ensure rapid and thorough response to incidents
  • Develop and maintain runbooks for all services
  • Interface with other teams as necessary, to ensure a world-class customer experience.
  • End to end ownership of the Incident Management process
  • Identify and automate repetitive work
  • Report on team metrics
  • Goal setting and tracking for team and individuals on the team
  • Participate in on-call rotation

Requirements:

  • 3+ years of experience managing a team, preferably a technical operations team
  • Experience in internet infrastructure operations and management
  • Experience in a fast-moving, high growth environment
  • Able to fly by the seat of your pants
  • Detail-oriented but able to see the big picture as well
  • Program or project management experience
  • Excellent communication skills
  • Network operations experience and Python scripting ability would be beneficial

Performance Indicators

  • Mean time to incident response and recovery
  • Reduction in number of incidents/100 customers
  • Team performance: percentage of goals achieved

Benefits and Perks:

  • Competitive health benefits including medical, dental, and vision insurance
  • 401k plan with company match and immediate vesting
  • Flexible time off
  • 12 company paid holidays
  • Remote friendly work environment
At Very Good Security we value great talent. Striving to provide the best experience for our candidates VGS appreciates your candidacy. We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances. 
Very Good Security (VGS) is building a modern approach to data security, compliance and privacy. VGS completely de-scopes clients from needing to hold sensitive data themselves, while still allowing them to get the full benefit of using & operating on any kind of sensitive data (payments, PII, access credentials, etc.). Beyond simply tokenizing any data type and format, VGS facilitates the secure exchange of data with approved endpoints. Additionally, with VGS, customers can manage how third parties interact with sensitive customer data without worrying about data breaches. Customers get the full use of their data, but they are not required to maintain a secure data environment themselves. (this is analogous to how companies use AWS or Google Cloud to run their business operations without needing to maintain the actual data centers themselves). A major benefit to using VGS is that companies are able to offload liability while fast-tracking compliance certifications, including PCI, SOC2, GDPR, CCPA, HIPAA and more.




Job tags: AWS Python
Job region(s): Remote/Anywhere
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