Infrastructure Specialist

Brasov, Brasov, RO

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Posted 4 weeks ago

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities
As part of our Operations team, you’ll be monitoring and maintaining the infrastructure and various applications in three Data Centers in a technical support role. If there are any issues or changes required, such as infrastructure and access issues, or application issues, you’ll be responsible for reacting to the monitoring alerts or the calls from Tier 1 support.

Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.

The Operations team is responsible for the maintenance of the application and infrastructure. Project tasks and maintenance tasks are expected to be part of your daily duties. Planned interventions can be combined with unplanned activities, depending on their emergency.
Tasks will include installing and configuring virtual systems and applications, diagnosing hardware/software faults, and solving access problems.
Your operational responsibilities include:
  • Ensure Applications and Infrastructure are in running mode
  • Logging your work by opening and keeping customer support tickets updated
  • Be available during on-call in the time required to connect and investigate
  • Testing and fixing faulty equipment
  • Update Documentation (Manuals, Guides, Lessons Learned) so similar issues can be fixed faster or preempted
  • Analyze call logs so you can spot common trends and underlying problems
  • Working with Project Teams (Development) to ensure smooth hand-over to Operations or during support if the problem is more serious

Access to various technologies. Responsibilities and roles increase based on your performance and your desired area of expertise.

Required skills
  • A logical thinker and good problem-solving skills
  • Experience with Linux and/or AIX (preferable)
  • Networking experience, CCNA (if available)
  • Database Install and configuration experience, DB2 (pureScale, if available)
  • Strong interpersonal and communication skills
  • Ability to assess an error (alarm, notification) fast
  • Ability to deal within the established time frame to an emergency call
  • Availability for on-call support (one week, every couple of weeks, by rotation)

Entry requirements
  • University degree in a technical field
  • Previous experience in networking support or application support
  • Development experience (scripting Ksh, java, C, etc., as available)
  • Scripting requirements
IBM encourages continuous personal development and training. Apart from training on the job from the team and our internal documentation, you will be receiving professional training in the products and technologies (SW and HW) that we are using and you are going to provide support (example: AIX and VMWare Virtualization, WebSphere, DB2 and DB2 pureScale databases)
You are encouraged to develop an area of interest in line with the project needs (example: certain application, application module, or technology, like DB2 pureScale.)

Required Technical and Professional Expertise
  • Experience with Linux and/or AIX (preferable)
  • Networking experience, CCNA (if available)
  • Database Install and configuration experience, DB2 (pureScale, if available)

Preferred Technical and Professional Expertise
  • Development experience (scripting Ksh, java, C, etc., as available)
  • Scripting requirements

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job tags: C Java Linux Virtualization VMware
Job region(s): Europe
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