Systems Engineer, Infrastructure Services

Dublin, Ireland

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Posted 1 month ago

Communication has changed for people. It’s changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 30,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more.

What's the opportunity? 🤔

We’re looking for a super smart, ambitious, hardworking, humble and fun individual to join our Infrastructure Services Group as a Systems Engineer! 

Our group mission is to ensure stability and enable growth of the business. We do this by strengthening the foundations of the Intercom platform with a scalable and highly-available infrastructure solution built on AWS, providing lightning-fast CI/CD, building toil-reducing Infrastructure as Code services, and taking ownership of key operational excellence initiatives.

Intercom continues to grow - joining as a Systems Engineer will give you a mission to build, optimize and grow infrastructure that scales with our customer demand. We highly value growth and learning, and you’ll get to work on company-wide initiatives to accelerate your growth even further!

What will I be doing? 🚀

  • These are some of the things that a Systems Engineer will do:

    • Building and contributing to the future growth of our AWS environment.

    • Develop and enhance our Infrastructure as Code processes.

    • Providing Intercom with lightning-fast CI/CD processes - after all, shipping is our heartbeat! 

    • Participate in office-hours oOncall, and handing off to our voluntary out-of-ours oOncall team after office-hours.

    • Apply SRE processes to reduce toil, enhance automation and apply our “zero-tolerance” approach to alarms and alerts in order to drive down pager pain.

    • Working with cross-functional teams in Engineering to provide infrastructure services support in order to build the next generation of Intercom services.

    • In essence - you will build solutions to business problems. This is not a passive, response-only team of oncall engineers - we create the vision of the future for Infrastructure in Intercom, and then build it.

What skills do I need? 📖

  • To be a good fit, you should have:

    • B.Sc in Computing or Computer Science, or similar.

    • 1+ years of experience in a similar role.

    • Some experience operating highly available, large-scale distributed systems.

    • Practical experience and proficiency with a high level programming language (preferably Ruby).

  • A strong understanding of core internet technologies (e.g. TCP/IP, Web Servers).

  • Familiarity with core Amazon Web Services products.

  • Linux systems engineering skills.


Bonus skills & attributes 🙌

  • Bonus Skills include:

    • Experience building and scaling a SaaS solution on Amazon Web Services.

    • Experience with building or maintaining CI/CD pipelines - we have our own internal tooling.

    • Experience using Infrastructure as Code providers - we use Terraform.


Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews - we reward great work!
  • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays so you can take time off when you need it
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
  • If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done


We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Job tags: AWS CD CI Linux Ruby Terraform
Job region(s): Europe
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