Site Reliability Engineer

Remote, US Central Time Zone Hours, United States

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8x8, Inc.
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Posted 1 month ago

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook. 8x8 is in the process of changing, modernizing and consolidating our infrastructure, systems, and deployment practices. We are a global unified telecommunications company and as such we have a global infrastructure consisting of multiple physical data centers and Cloud (AWS, OCI) regions.  We’re looking for a strong software generalist to help us make 8x8’s communications platform more observable, more reliable, and highly available. You will work closely with multiple Engineering teams to help implement best practices, standards, and to help set goals to reach better reliability for our customers. You will also build tools to find and reproduce difficult problems in production. If you are interested in working in a highly distributed environment, spanning multiple geographies with a broad variety of technologies, services, and teams, then we have the right challenge for you. Responsibilities:·        Collaborate closely with Engineering to implement best practices and achieve availability goals.·        Drive proofs of concept to identify and address reliability problems.·        Participate in troubleshooting, root cause analysis and incident remediation efforts.·        Advise design reviews, operational reviews, and the deployment of highly available infrastructure.·        Assist in growth and capacity planning efforts.·        Make monitoring and alerting meaningful to support our uptime goals.·        Operate and maintain infrastructure both on-premises and in multiple public clouds.Qualifications:·        Prior experience operating infrastructure or services at scale·        Software development or scripting experience in Python, Java, Go, or similar languages.·        Experience troubleshooting and strong problem-solving skills.·        A solid understanding of Computer Science fundamentals·        A customer-first mindset and a systematic, data-driven approach to solving problems.·        Excellent technical communication skills8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English | Español.View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws.  Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
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Job tags: AWS Go Java Python
Job region(s): North America Remote/Anywhere
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