Cloud Reliability and Support Engineer

Austin, Texas, US

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Posted 1 month ago

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Are you passionate about technology? Do you love building new things? Do you want to develop the future of IBM's Cloud offerings? If you answered YES, then we have the right opportunity for you!

The shift toward the consumption of IT as a service, i.e., the cloud, is one of the most important changes to happen to our industry in decades. At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in analytics, security, commerce, and cognitive computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of cloud computing.

The IBM Cloud team is dedicated to ensuring that the IBM Cloud is at the forefront of cloud technology, from data center design to network architecture to storage and compute clusters to flexible infrastructure services. We are building IBM's next generation cloud platform to deliver performance and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. It is an exciting time, and as a team we are driven by this incredible opportunity to thrill our clients. We are looking for a Cloud Reliability and Support Engineer to join our team, who innovates & shares our passion for winning in the cloud marketplace.

The successful candidate will work as a Cloud Reliability and Support Engineer as part of the IBM Cloud team with a focus on the following key responsibilities:
  • Monitor the health of production and test systems
  • Ability to respond promptly to production issues and alerts
  • Work with Engineering to:
    • Provide initial assessment and possible workaround of production issue
    • Troubleshoot and resolve production issues
  • Work with Partners to:
    • Identify and resolve issues
    • Discuss and plan integration tasks

This position is for 3rd shift (Midnight – 8am).

Required Technical and Professional Expertise
  • Must be extremely comfortable using and navigating within a Linux environment

  • Efficient in reading and understanding bash scripts
  • Experience with VMware vSphere configuration and management using vCenter
  • Fundamental understanding of VMware network virtualization
  • Fundamental understanding of virtual storage (vSAN)
  • Understanding of Service Oriented Architectures using Docker and Kubernetes

  • Ability to do high level debugging and problem analysis by examining logs and running Unix commands

  • Excellent written and verbal communication skills

  • Comfortable operating in fast paced environment

  • BS in computer science or electrical engineering or relevant experience

  • Experience in hands-on production administration of large system environment

  • Experience in following, and improving upon, established procedures within a mission critical environment

  • Excellent written and verbal communication skills

  • Comfortable operating in fast paced environment

Preferred Technical and Professional Expertise
  • Experience with configuration management systems (Ansible / Chef)

  • Experience using splunk and or ELK

About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job tags: Ansible Bash Chef Docker ELK Kubernetes Linux Unix Virtualization VMware
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