Infrastructure Specialist Cloud Application Operations - IBM CIC
Bari, Bari, IT
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
IBM Client Innovation Center (CIC) represents a center of excellence for delivery of consulting and technological services.
It is part of the IBM Group and promotes a tailored culture leveraging on dynamism, passion and enthusiasm for new technologies such as Cloud, Internet of Things, S/4 Hana and modern software development techniques leveraging on DevOps and Agile approaches.
Our style is unique! All of our employees work in a consultancy environment on a variety of exciting projects across a range of sectors. Every project has its own unique working environment - this enables our employees to build their experience, skillset and network.
The Client Innovation Center offers a unique experience for talented and ambitious graduates and professionals who are keen to build their skills fast.
Be curious … come and visit our job opportunities!!!
About the Role:
Provides technical operations support for cloud based solutions to clients on supported application, DevOps, middleware, security and infrastructure. Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the client. Supports number of tools part of the Integrated toolchain. They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike. If unable to resolve, will triage and route the incident to the appropriate level of support.
Provide Application ID management support. Provide cloud elasticity by auto scaling up/down of resources based on the business requirements. Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution. Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management. Should have used monitoring tools such as Dynatrace to monitor the client's environment.
Technical activities include environment setup, application deploy and configuration and tuning for perfomance.
Required Technical and Professional Expertise
Following skills are appreciated:
- application management of Oracle BPM, Apache, Tomcat, Weblogic
- basic SQL skills to execute queries/scripts on Oracle DB and Microsoft SQL
- basic knowledge in LAN/WAN Network, TCP/IP protocol and network devices
Preferred Technical and Professional Expertise
Availability to travel is an additional mandatory prerequisite.
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Job tags: Apache Kubernetes Oracle SQL Tomcat