Reliability Support Specialist

United States, Remote

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6sense Insights, Inc.

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Reliability Support Specialist

Location: US - Remote / India - Remote


It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and was ranked as part of Inc. Best Places to Work in 2019, 2020 and 2021. Our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s 2021 Top CEO Employees Choice Awards.

The 6sense Account-Based Orchestration Platform helps B2B revenue teams better compete and win by putting the power of AI, big data and machine learning behind every member of the B2B revenue team, empowering them to uncover anonymous buying behavior, prioritize fragmented data to focus on accounts in market, and engage resistant buying teams with personalized, multi-channel, multi-touch campaigns. 6sense helps revenue teams know everything they need to know about their buyers so they can easily do anything they need to do to generate more opportunities, increase deal size, get into opportunities sooner, compete and win more often.

Come join us and see what all the fuss is about.

What we’re looking for:

Reliability Support Specialists at 6sense are instrumental figures of our Reliability team and work with Engineering teams to help diagnose and fix issues to ensure our services and infrastructure are fast, stable, and scalable.

The Reliability team focuses on the automation, integration, operation, and overall improvement of our monitoring, logging, and alerting services to ensure we can deliver product quickly, safely, and reliably.

In this role, you will:    

  • Own our monitoring, logging, and alerting tools used by the overall Software Engineering team in order to ensure we are meeting reliability requirements
  • Learning and adopting technologies that may aide in solving our challenges
  • Support the overall Software Engineering team to monitor/alert on any issues they may encounter
  • Help respond to service issues and determine how to automatically alert the responsible parties along with context in order to make the service-owner a self-sufficient first-responder
  • First-responder to issues with shared infrastructure and escalate to other team members as necessary
  • Work with other teams to get automatic resolutions in place to alleviate need for human response
  • Participate in on-call rotations to monitor platform/infrastructure issues

What you’ll bring to this role:

  • 2+ years in a reliability or technical support-related role
  • Proficient with ANSI SQL (reading and writing queries)
  • Must have strong problem-solving analytical skills and the ability to self-manage
  • Experience with monitoring REST APIs and web services
  • Experience with high-availability
  • Experience with leveraging and configuring observability systems such as Datadog, Grafana, Grafana Loki, Promethus, Sumo Logic
  • Experience with monitoring relational databases such as MySQL, Aurora/RDS MySQL, PostgreSQL, etc

Bonus additions:

  • 2+ years of experience with Linux/Unix system administration
  • Experience with monitoring Hadoop ecosystems (e.g. Hadoop, Hive, Presto)
  • Experience monitoring and analyzing services/applications in service-oriented architecture at the network/server-level as well as in containerized space (such as Kubernetes and Docker)

Why you’re a great fit:

We push the envelope. We move fast and innovate. We put future and current customer experiences at the center of everything we do. Details matter. So, if excellent attention to detail, inquisitiveness, and passion for customers is your thing, join us. We use great technology; especially our own.

6sense is more than a job. It’s a place where you can build your career and create relationships for life.

Feel part of something

Join a passionate team of people committed to transforming our industry and be rewarded with competitive pay, 401k retirement plan and employer match, and early stock options.

Build a career

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to ask them about whatever is on your mind.

Prioritize health and wellness, today and tomorrow

Take advantage of 100% employer paid dental & vision, monthly stipend to support your physical, mental, and financial wellness, generous fertility and adoption benefits, paid parental leave, short- and long-term disability insurance, and employee assistance program

Enjoy work, and your life

In addition to 11 paid holidays we have an open time off policy. Take as much as you need. We’re a culture built on trust.

Set for success

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work from home expense reimbursement allowance.

We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you'll thrive as you take your success to the next level, we should talk!

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Job region(s): Remote/Anywhere North America
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