Senior Site Reliability Engineer

Austin, TX - Remote

Full Time Senior-level / Expert USD 140K - 200K
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JumpCloud's revolutionary directory unifies device and identity on Windows, Mac, and Linux with cloud based SSO, MDM, MFA, PAM, and more
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All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloudJumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.
We’re looking for a passionate Senior Site Reliability Engineer to be the next member of our awesome engineering team.  JumpCloud is focused on delivering cloud-based directory services via a SaaS model and as a result are solving some very difficult problems around identity, authentication, security, and cloud scaling.  You need to be extremely customer focused and able to translate that customer experience into influence with engineering service owners. You understand and believe in a strong service ownership model as well as how SRE endeavors to enable it. You describe your decision making as data driven.We're solving complex problems in the cloud using the latest and greatest technologies like MongoDB, GoLang, Node, Vagrant, Docker, Saltstack, ELK Stack, Redis, etc. But wait, you haven’t used those technologies? No worries: we’re open-minded and we believe that good engineering is not technology specific. 

The Problems You’ll Be Solving

  • Work with Software Engineering counterparts to enable them to be strong service owners for the services they build and deploy.
  • Help the teams identify and measure the important KPIs in their service and work to define SLOs and SLAs around the services. Improve production landscape for existing services, providing SRE expertise and implementing standard metrics and monitoring, dashboard improvements and error budgets to use for services on an ongoing basis.
  • Evangelize and drive engineering teams to use established best practices in feature design, success criteria, readiness review, incident reviews, and follow ups. 

What We're Looking For:

  • 8+ years of industry/production programming experience in Python, Go, Ruby or C++ or similar technologies. 
  • Willingness to work in many different areas and repositories.
  • Experience developing large-scale web applications, SaaS applications in the cloud (AWS a plus) or large, distributed systems. Git experience.
  • Passion for SLO/As and how they enable strong service ownership and highly reliable large distributed systems.
  • Comfortable with Linux servers, specifically RHEL/CentOS.
  • Experience with containerization software such as Nomad, Kubernetes, Docker or LXCExperience in dealing with data sets, building robust data pipelines, architectures, and tuning applications.
  • Strong team player that wants to win together.
  • This role is both Agile and interrupt driven, and we’re a team that’s constantly working together.
  • Bachelor’s degree in Computer Science or a closely related field.
  • Passion for product and customer, not just for code.
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role is $140,000 - $200,000 including base salary and any related bonuses or commissions. JumpCloud provides comprehensive benefits, including medical, dental and vision insurance, short and long term disability, life insurance and a 401k savings plan.  We have an unlimited vacation policy.
Where you’ll be working/Location: JumpCloud is committed to being Remote First. If a role requires you to be in a certain location or country, that will be clearly stated in the job description. All roles posted in United States locations do require that you be located within one of the 50 U.S. States.
Our Headquarters is in the Denver/Boulder, CO area. Once we reopen our offices you will have the opportunity to remain fully remote, work from one of our office locations (CO only currently) or flex your time. 
Why JumpCloud?  If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.   
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 
Job region(s): Remote/Anywhere North America
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