Cloud Architect/Sr. Cloud Architect


Full Time Senior-level / Expert
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Uniphore, a world leader in Conversational AI, offers distinct solutions in Conversational Automation, Self-service, Interaction Analytics, Agent Security and Co-pilot Solutions, to enrich the Customer Service Experience

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Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
We are currently defining and building out the Cloud Operations team from grounds-up and are seeking a hands-on, highly skilled, passionate and self-motivated Cloud Architect/Sr. Cloud Architect to join us now to make a significant impact by driving Uniphore’s public cloud strategy. The ideal candidate for this role will have a deep understanding of public (preferably AWS) and private cloud technologies, excellent automation skills, strong analytical and troubleshooting skills, and awesome communication skills.

Key Responsibilities:

  • Drive public cloud strategy and architecture for a highly available, secure and scalable cloud infrastructure
  • Lead selection of global public cloud providers and regions (including vendor management)
  • Represent Uniphore & Cloud Operations team in technical meetings with customers, partners & auditors
  • Automate cloud instances buildout & upgrades
  • Document the buildout process and train cloud engineers
  • Collaborate with Engineering teams on automation and monitoring tools, cloud hosting cost reduction options, pre-production testing strategies, and intelligent error logging
  • Implement monitoring tools, cloud hosting savings plans
  • Collaborate with InfoSec team to implement best security practices (including IAM, security groups, audit logs)
  • Recommend/guide on workload migration cloud instances
  • Research, evaluate, recommend and implement next-generation technologies as needed

Key Requirements:

  • 7+ years in technical operations teams (Cloud Ops, DevOps, SRE, Cloud/Systems Engineering) deploying and supporting highly available SaaS/production platforms
  • 5+ years of hands-on Linux/Unix/Windows System Administration including OS installation/ hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS
  • 2+ years of experience as an AWS cloud architect
  • Strong hands-on experience building cloud instances using Terraform, Ansible, and Docker
  • Strong experience managing Kubernetes native workloads, and building and operating Kubernetes native platform stacks
  • Great scripting experience with Bash, Python and/or Ruby
  • Experience deploying, configuring and using monitoring tools (Datadog, Prometheus, Grafana, CloudWatch)
  • Good presentation skills with a high degree of comfort speaking with CTOs, Enterprise/Solutions Architects, senior management, and engineering staff
  • B.S. in Computer Science or equivalent experience
  • AWS Solutions Architect certification, preferably Professional

Desired Requirements:

  • Experience with other public cloud providers such as Azure and GCP
  • CI/CD tooling deploying to Kubernetes
  • Experience in speech/call center/AI technologies
  • Databases such as PostgreSQL, Redis and MongoDB
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit
Job region(s): North America
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