Support Engineer, CloudWatch Infrastructure

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Job summary
Job summary
AWS CloudWatch is blazing new trails as a pioneer in the cloud Infrastructure Monitoring, Application Monitoring, and Log Analytics space. We are seeking a Support Engineer to join the team to help us to deploy, support, sustain, and grow our systems and services by utilizing their operational experience and knowledge of best practices. Our engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other service teams. We’re looking for engineers who have owned or participated in operational and/or incident management for at least one large-scale enterprise.

What is AWS CloudWatch?
We run one of the largest time-series data stores on the planet (processing more than 6 quadrillion metric observations, triggering 2 trillion alarm evaluations, and ingesting more than 3 exabytes of logs per month) and our teams solve problems of massive telemetric data scale, distributed systems/cloud computing, data visualization, anomaly detection, predictive analytics, and root cause understanding. Many of the largest web services in the world rely on our technology to drive their operational excellence. We build, operate and continually improve the CloudWatch service for both technical and business users giving them insight into what is important for them.

Why join the CloudWatch Infrastructure team?
Huge scale and endless automation opportunities! The CloudWatch Infrastructure team operates one of the largest fleets inside of AWS, with tens of thousands of servers to ensure continued customer delight. Managing that is difficult and requires coordination with multiple internal CloudWatch teams to uncover and solve infrastructure issues. Working at our scale requires long term thinking, continuous innovation, large scope for new ideas, and interaction with awesome team mates. We also care about your career aspirations. We want you to grow and progress inside of Amazon and will facilitate that growth through an increase in scope of the projects you work on over time. We are also very strong advocates of a healthy work/life harmony and continually focus on ensuring happiness within our team.

Key job responsibilities
• Identify and troubleshoot recurring issues and engage service owners to drive resolution
• Reduce mean time to resolution for incidents working with development teams
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Create and review documentation, design new standard operating procedures
• Participate in Agile sprints to evolve business processes and technologies
• Maintenance of automation scripts and tools

Basic Qualifications

• 2+ years relevant experience in a medium to large scale environment
• Knowledge of the Linux OS with a good understanding of networking concepts
• Knowledge of scripting in at least one interpreted language (e.g. Python) as well as shell
• Well-honed troubleshooting skills at various levels of complexity and a commitment to document findings

Preferred Qualifications

• Understanding of industry technology (monitoring, code deployment, system scalability, loadbalancers, web servers etc.)
• Awareness of cloud technologies and architecture
• Experience with distributed computing
• Ability to communicate effectively in an international environment
• Proven experience driving tasks to completion
• A love of automation.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Job tags: AWS Linux Python
Job perks/benefits: Career development
Job region(s): Europe
Job stats:  3  0  0
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