Junior DevOps Engineer


Full Time Entry-level / Junior
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Uniphore, a world leader in Conversational AI, offers distinct solutions in Conversational Automation, Self-service, Interaction Analytics, Agent Security and Co-pilot Solutions, to enrich the Customer Service Experience

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Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
This is what we are really looking for: We are looking for a real team player who loves to be in the center of the action. If you’re an avid self-learner, who likes to take on challenges, innovate, communicate and deliver, this is the job for you.  As a DevOps engineer you will design and implement the infrastructure of Uniphore’s cloud-based systems and be responsible for the entire lifecycle of cloud-based services: from inception - all the way to production release. You will be creating infrastructure as code (Iac), introducing automation, creating tooling for developers and much more – all while following industry best practices, taking a pro-active approach for instrumentation/monitoring and maintenance of our mission critical services. As part of our infrastructure engineering team, you will also get involved in the design and development of product features and work closely with other members of the R&D organization. You’ll advocate and make sure all aspects related to scalability, multi-tenancy, high availability and performance are accounted for in any new design. Whether you're a promising operations engineer looking to make an impact, a junior programmer with an inclination for tinkering with infrastructure and automation or a passionate Sys-Admin looking for the next challenge - we're looking for you.   Basic Qualifications: ·       Likes working in a closely-knit team, all for one and one for all. ·       Enjoys problem solving and exploring new territories – daily. ·       Experienced with supporting large scale solutions in production cloud environments (AWS, Azure GCP) including provisioning, deployment, and monitoring. ·       Understand the software development lifecycle and architecture concepts (i.e., releases, artifacts, deployments, managed code, micro-services, scalability) ·       Experienced in developing scripts (for automation, tooling, chatops, system operations, etc.) using common scripting languages. ·       Has strong background in Linux. ·       Experienced with configuring and handling containerized workloads (Docker, ECS, Kubernetes) 
Preferred Qualifications: ·       Familiarity with Python, Node.js, Groovy, Java. ·       Experience with CI/CD design and implementation using GitLab/GitHub, Jenkins ·       Experience with software development and development frameworks ·       Experience with popular monitoring tools such as Prometheus, CloudWatch, Logz.io, etc. ·       Understanding of IaC concepts and experience with tools such as Terraform, Cloudformation, Chef, Puppet, Ansible, etc. ·       Experience with MongoDB  ***Hybrid model***
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit www.uniphore.com
Job region(s): Remote/Anywhere
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