Cloud Operations Engineer, Products & Engineering

Incline Village, NV or Reno, NV

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We’re building enterprise software designed specifically for investment managers. Our unified suite of applications, built on modern technology, will transform the way firms serve their investors. Our promise is to move everyone at a firm to...

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Be the glue that holds it all together in a startup that will revolutionize the FinTech industry.  If helping deliver best in class products at a rapid pace gets you excited then this could be the role for you.  Ridgeline’s platform and application is built from the ground up on AWS and we are pushing the boundaries on a daily basis.  Our unique architecture, relying heavily on serverless technologies, presents new operational challenges that we are eager to solve.  Bring your knowledge of managing distributed systems on AWS’ platform and help us scale our internal development teams to meet the needs of a growing customer base.

At this time, Ridgeline does not sponsor work visas.

What will you do?

  • Partner closely with organizations across Ridgeline to understand our customer’s needs and translate them into our most important process: the production release
  • Work with our Professional Services organization to support our upcoming go-lives and rigorous implementation schedules through management of key environments
  • Build tools and processes to manage our AWS infrastructure as it grows alongside our company and customers
  • Continually improve our testing pipelines to drive down regressions, increase velocity, and adopt new testing styles as our application matures
  • Play a pivotal role in managing the relationships with AWS support and our technical account managers to ensure our configurations set us up for success
  • Be a stakeholder in our change manage process and other important compliance initiatives
  • Bring innovative tooling ideas to streamline technical operations for effective release management and customer onboarding 
  • Grow our operational prowess by empowering teams to ship and monitor code through consistent tools and best practices

Required Skills and Experience

  • Hands on console experience with AWS (S3, CloudFormation, CodeBuild, CloudWatch, X-Ray, CloudTrail)
  • 2+ years experience in an operations role on a 24x7 cloud or SaaS operation team
  • Experience using real-time monitoring and observability tools like DataDog
  • Expertise in multiple CI/CD tools: CodePipeline and CodeBuild, Gitlab, Jenkins, Git, Chef, Puppet, Cloud Formation, Docker, Kubernetes, Fargate, Python, NodeJS,  the Unix command line, shell scripting
  • A background in monitoring and releasing multi-tenant SaaS architectures
  • Understanding of Infrastructure management and monitoring
  • Working knowledge of task automation to help teams manage complex environments at scale
  • Operating a stack that meets SOC2 compliance requirements
  • Knowledge of testing and deployment methodologies that enable an iterative/Agile approach to software development
  • An ability to communicate cross-functionally with people of many disciplines
  • A degree in Computer Science, Information Systems, or related discipline


  • AWS Certification(s) (preferably DevOps related)
  • Experience with other core AWS offerings: Lambda, DynamoDB, RDS, API Gateway, Athena, Route 53, CloudFront, Glue, VPC, SAR, IAM, Cognito)
  • Background in Infrastructure as Code via Terraform
  • Hands on experience automating with Bash and building tools with Python
  • Experience in the Financial Services industry

About Ridgeline

Ridgeline was founded by Dave Duffield in late 2017 to develop enterprise software  for the investment management industry. Headquartered in the Lake Tahoe Basin, Ridgeline’s employees enjoy the lake-in-the-mountains setting and quality of life the location offers.

These company core values guide our collective and individual behavior, decisions, relationships, and points of view: Employees, Customers, Integrity, Innovation, Fun, and Profitability. If these values frame what’s important to you, perhaps you’re one of us.

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Job perks/benefits: Startup environment
Job region(s): North America
Job stats:  1  0  0
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