Developer - Reliability
Ready to make an impact? Arctic Wolf is looking for a talented Developer - Reliability to join our pack.
Arctic Wolf, the leader in security operations, is a fast-growing company in an exciting and fast-growing industry—Cybersecurity. How fast are we growing? Well, Arctic Wolf ranks #25 on the Deloitte Fast Technology 500 for North America in 2019! We have doubled headcount, customers, and revenue for five years running.
We are also cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds and ideas to make our teams even stronger. In fact, we are considered among the 2020 Best Places to Work by bizjournals.com.
At Arctic Wolf, we believe in corporate responsibility. Our offices across North America participate in volunteer programs throughout their communities, and we earned distinction from TravelWise for our efforts in promoting sustainable transportation.
About the Role:
We are looking for a Developer - Reliability to join our Pack Support team. This is not your typical Development or Support role. As a member of our Customer Reliability engineering team, you are very technical and work directly with R&D and our Site Reliability Engineering team to support the Arctic Wolf system components hosted in our customer environments. Security is what we do and reliability is what we need in order to provide the best possible Security Operations for our customers. You will work closely with our developers, security services engineers, product managers, architects and customer success managers to ensure our product meets the needs of our clients. Our offering includes software and hardware and you will work with both to solve complex, impacting issues with urgency, and triage issues to hand off to subject matter experts.
Help develop CRE processes and best practices
Work very closely with our SRE & Platform Engineering teams to ensure Arctic Wolf services are running optimally
Collaborate with the R&D product teams in developing reliable, scalable, observable systems
Analyze incoming alerts based on different endpoints; Physical or Virtual devices
Detect problems with alerts or alert thresholds, work with team members at all levels, drive a remediation plan and communicate effectively with all parties through to completion.
Collaborate with PackSupport & Technical Operations to identify areas of customer impact
Steer investigations within your area of expertise, and leverage your knowledge to engage the other experts within other disciplines appropriately
Reduce toil by automating everything
We value a culture of sharing, so every team has the opportunity to share their work with the entire department during our monthly R&D Demos. Once a year we hold a department-wide Hackathon, teaming up across all R&D teams over four days to collaborate and build cool ideas outside the normal project scope. While innovation is the focus, some of these ideas do make it into our products.
You have a keen interest in automation and reliability of service. You thrive on using your excellent communication skills to work across organizational boundaries in order to improve service to customers.You are independent, accountable and enjoy a technical challenge. You are excited to learn new technologies and work without a script.
You may have some exposure to and an interest in:
Working in a reliability team with a focus on customer reliability
Working in a Network Operations Center, Incident Response or R&D sustaining team
Knowledge of SRE concepts, principles and processes
Development experience in Python, Go, C++ or Java, including bug & error code identification
Scripting tools and languages such as Python, Bash, Powershell, and the creation of scrips to solve complex problems
UNIX - (Ubuntu preferred), command line tools, and log messages in order to analyze, troubleshoot device issues and pin point issues
use of APIs to troubleshoot and update information
Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training.
*For this role, proficient English language skills (reading, writing, speaking) are a requirement. German language skills are a nice-to-have.
The interview process is approximately as follows:
Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.
Technical assessment: A recruiter sends you a link to a straightforward technical assessment that is relevant to the role you are applying for. Approximately 1 hour.
Face-to-face interviews: Several team members conduct two interviews to learn more about you and provide more information about your potential role and team. Be prepared to collaborate on a technical problem and talk more about past projects and your career goals. Approximately 1 hour per interview.
Working at Arctic Wolf:
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and aiming to end cyber risk— we get to work in an industry that is fundamental to the greater good.
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- Paid parental leave
- Training and career development programs
If you're excited about this role, but do not meet all of the qualifications listed above, we encourage you to apply anyway. We review all applications and still may consider you the right person for the role or have another open position where you’re the perfect fit.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing firstname.lastname@example.org.
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