Cloud Operations Engineer (AWS)

Canada - Toronto

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Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and...

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Guidewire is seeking an experienced Cloud Operations Engineer to support the design, implementation, and on-going maintenance of our Cloud Solutions. Your job will be to help ensure that our applications, services and websites are available, performing well and highly automated. The successful candidate will have a good mix of deep technical knowledge and a demonstrated background managing Cloud Applications.

Responsibilities

  • Monitor and Support components of Guidewire Cloud Platform ensuring that the product is available and running
  • Measurement, optimization, and tuning of system performance and ensuring that systems will run reliably and are highly available in a 24/7 production environment
  • Investigate, troubleshoot and resolve issues that impact the customer ability to work with Guidewire Platform
  • Work closely with engineers, test engineers, product owners and management to understand requirements, define and implement best practices and standards around DevOps and Service Resilience
  • Work with stakeholders to drive scope definition, specifications, and architecture
  • Define, implement and document operational processes and procedures, with periodic review for efficiency and improvement
  • Participate in 24x7 on-call rotation monitoring systems for meeting defined SLAs

Required Skills and Experience

  • 3+ years hands-on experience with AWS (EC2, S3, RDS, VPC, Route 53, IAM, etc.)
  • 3+ years of experience using CI/CD tools (git, Jenkins, Bitbucket, AWS Code Pipeline, Nexus, Artifactory)
  • 3+ years of experience with modern automation, DevOps, and Agile development
  • Experience with infrastructure as a code (e.g. Terraform, CloudFormation)
  • Networking fundamentals including VPNs, DNS, subnetting, route tables, firewalls, etc
  • Strong understanding of AWS security and monitoring and experience implementing best practices
  • Strong experience with Monitoring and Alerting Tools (e.g. DataDog, CloudWatch, Grafana, Zabbix, PagerDuty, Site24x7, Nagios)
  • Experience administering infrastructure for web-based applications
  • Highly proficient in Linux administration
  • Experience with coding / scripting languages (Bash, Python, Ruby)
  • Excellent communication, troubleshooting, and analytical skills
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
Guidewire combines core, data, digital, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, including the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of add-ons that accelerate integration, localization, and innovation.
Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 
Job region(s): North America
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