R-9468 Manager, OpenStack Public Cloud Fleet Operations

India - Bangalore

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JOB DESCRIPTION:Rackspace is seeking a leader in our Public Cloud Fleet Operations team.  The successful candidate must have strong people management, operational, & leadership skills.  Rackspace is known for our Fanatical Experience, and that starts the first time our customers engage with us.  The successful candidate will be responsible for a team delivering timely, high-quality operational support to our Public Cloud infrastructure, as well as working with peers globally to drive operational improvements across our Public Cloud organization.The role encompasses:·       Recruiting, hiring, managing, and developing a technical operations team·       Improve infrastructure uptime by proactively addressing issues before they affect customers·       Oversight of operational metrics and alert resolution response times·       Ensuring swift routing of work to proper points of escalation and/or engineering teams where appropriate·       Proactive recommendations for global operational improvements·       Execution of process improvements·       Use of industry recognized standards·       Adherence to defined procedural responses and best practices·       Thorough and consistent communication to other leaders within, and outside of, the Public Cloud teamJOB REQUIREMENTS: Management of all aspects of a team including: ·       Delivery of optimal customer-impacting outcomes – Fanatical Experience·       Minimizing of infrastructure or customer instance downtime via proactive intervention·       Technical development of all members of the team·       Team scheduling, including leave and shift management·       Rapid and effective response to monitoring and alerting systems, as well as incident response·       Continual process review, leveraging metrics to identify trends and suggest continual improvements·       Learn and leverage process automation tooling, as well as suggest and implement improvements·       Setting team targets and managing/monitoring performance accordingly·       Maintaining a motivated, engaged team·       To create and maintain a skills matrix of the team and deliver training plans for individuals·       Carry out regular performance reviews and objectives setting, including regular 1:1 sessions·       Ensuring integration of new team members, including development of Rackspace culture·       To create close working relationships with the rest of the OSPC organization, and the Front Line Response organization  Success Indicators  ·       Maintain our Service Level Agreements for infrastructure and service uptime·       Racker Experience – we survey our Rackers, we also look at how they are engaged through development plans, one to ones, training and more·       Team Performance – Ensuring we drive great behaviors and accountability·       Hiring and Onboarding – Bringing in talent and delivering effectively·       Performance Management through one to ones, performance reviews, etc.·       Owning and driving personal development plan·       Strong relationships globally with peer group·       Outcomes associated with any change you may be owning or contributing to Technical/Professional skills, knowledge, expertise, qualifications ·       People management experience·       Demonstrable operational service excellence·       A technical grasp of Cloud Computing and related architectures·       Exceptional people skills, the ability to engage and motivate staff·       Results oriented, well organized, self-motivated, and independently activated·       Budget management, cost-conscious, business acumen·       Mentoring, coaching and training·       Strong communications skills, both written and oral·       Demonstrable ability to identify, structure, lead, and deliver projects
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job tags: OpenStack REST
Job perks/benefits: Career development
Job region(s): Asia/Pacific
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