Sr. SRE/DevOps Engineer

Remote - United States

Full Time Senior-level / Expert
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WHO WE ARE:Tealium is the trusted leader in the customer data industry. We believe unified customer data is an organization’s most valuable asset and greatest competitive advantage. We help brands seamlessly unify their siloed customer data and applications in real time, and drive more profitable interactions across all touchpoints. Tealium’s Customer Data Platform (CDP) enables you to connect your data so you can connect with your customers.
Founded in 2008, Tealium’s patented and award-winning solutions are used by over 1,000 of the world's most innovative brands, including Sony, Providence St. Joseph Health, Cambria Health, T-Mobile, Hulu, Uber, Facebook, Expedia, Hyatt, Barcelo Hotel Group, Sportsbet, Utah Jazz, American Airlines, The Gap, Orange, and many others.
WHAT WE ARE LOOKING FOR
We are looking for a highly motivated Sr. Site Reliability Engineer to join our team of network, cloud and site reliability engineers in the US. The ideal candidate will possess a blend of experience among SaaS architecture,  industry-proven ITIL practices and modern agile delivery patterns.  You will be helping Tealium process Billions of transactions per day using our modern AWS based technology stack which continues to evolve regularly with new infrastructure, tools and services. The position will report to the SRE Manager/Architect.

YOUR DAY TO DAY

  • Member of 2nd level rotating on-call team (once every 5-6 weeks)
  • Deploy and upgrade Tealium and cloud services
  • Improve on alerting signal to noise
  • Proactively research potential problems before they arise
  • Work closely with Mgr and team on opportunities for monitoring, alerting and trending improvements as well as runbook and troubleshooting documentation
  • Look for opportunities to improve application logging and exception handling
  • Maintain and expand strong cross-functional relationships with Customer Success and Product Management teams
  • Manage incidents and implement changes following Tealiums Agile/ITIL processes

WHAT YOU BRING TO TEALIUM

  • Bachelor’s degree in Computer Science, Network Engineering, or equivalent experience
  • At least 3 years experience with linux based AWS (>10 services)
  • At least 5 years experience in a technical capacity within a SaaS 24X7X365 environment
  • Strong time management, organizational, oral and verbal skills required
  • Ability to articulate technical challenges and proposed solutions in a succinct, clear manner for all organizational levels
  • Proven experience with sophisticated AWS services and systems running at scale (millions to billions of transactions per day) EC2/ALB, EKS/Kubernetes, AWS CLI
  • Proven experience with scripting, CICD and infrastructure as code tools (Python, Jenkins, Git, Terraform, Jira/Confluence)
  • Strong experience with modern observability, logging, monitoring, alerting, trending and dashboarding methods and tools (DataDog, SumoLogic, PagerDuty, Cloudwatch, Prometheus)
  • Ability to collaborate with US counterparts on incidents, changes and troubleshooting
  • Life long learner, strong attention to detail and aptitude for data driven questioning.
WHY YOU WANT TO WORK HERE: The highly relevant and differentiated positioning of Tealium and our Customer Data Platform (CDP) makes this a unique and rewarding career opportunity. Organizations from start-ups to large global enterprises are utilizing Tealium to unify their customer data in real time and drive improvements in their overall data strategy. Over 1,000 global brands trust Tealium, and in an increasingly noisy market we are proud to maintain best-in-class renewal rates of >90%. When our customers are happy, we’re happy.
Our corporate HQ is located in sunny San Diego, just minutes from the beach and surrounded by beautiful hiking trails and the renowned Torrey Pines golf course. Our location is just one of the many perks we enjoy; At Tealium we dress casually (but professional), enjoy a flexible paid time off policy, rich benefit plans, company holidays, 401(K) match, and employee Stock Options - just to name a few. If you are interested in being a part of Team Teal, we’d love to hear from you!
TEAL celebrates diversity and is an equal opportunity employer. It is our continuing policy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic.  TEAL does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.
Job region(s): Remote/Anywhere North America
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