Desktop Support and Infrastructure Specialist #10247


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Fanatics Inc

Fanatics offers the broadest assortment of fan merchandise and memorabilia worldwide.
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Company Overview Fanatics is building the leading global digital sports platform to ignite and harness the passions of fans, and maximize the presence and reach for hundreds of partners globally. Leveraging these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as the global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings across the sports ecosystem.  
The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Trading Cards, a transformative company that is building a new model for the hobby and giving collectors an end-to-end trading cards experience; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Additional ventures that will build out Fanatics’ footprint across the broader digital sports landscape will be rolled out soon. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.  As a market leader with more than 8,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives. At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.    About the Team Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.
The Sr. Systems Support Analyst role works a wide range of users including our CEO and Executive Leadership Team. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Monitoring and maintaining the organization’s computer systems and networks. Be responsible for diagnosing any hardware or software faults with these systems.  GENERAL DUTIES AND RESPONSIBILITIES: White glove support and customer service to our executive leadership team. Principles and practices of information systems as applied to a large and diversified public organization. Methods, materials, tools and equipment used in troubleshooting the computing environment. Principles and practices of training program development and presentation.   Principles and practices of PC operation, maintenance and repair. Principles and techniques used in interacting with PC users. Principles and practices of information systems as applied to a large and diversified public organization. Perform Software Installation, diagnostics, and repair. Network Analysis and Troubleshooting, to include installation of network gear and communication with ISP. Principles and practices of ITIL standards.  Work cooperatively with users to provide basic direction and instruction with computer applications and systems. Maintain confidential data and information. Analyze problems; identify alternative solutions, project consequences of proposed actions. Communicate clearly and concisely, both orally and in writing. Analyze situations carefully and adopt effective courses of action. Learn to operate server hardware and software. Operate and maintain Apple iOS and MacOS hardware. Operate Windows based PC hardware and software. Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Perform highly skilled and complex PC maintenance, repair, analysis and testing. Perform analysis, testing, and operations support for Windows Server Operating Systems. Ensure compliance with and follow standard practices and procedures common to computer networking and information systems work. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.  EDUCATION REQUIREMENTS: College degree preferred, or related work experience, or High school diploma/equivalent and related work experience. Comptia A+ certified or equivalent certificationComptia Net+ certified or equivalent certification GENERAL KNOWLEDGE, SKILLS AND ABILITIES: Excellent verbal and written communication skills Experience with handheld scanners, label printers, and other ruggedized equipment a plus. Strong knowledge of MacOS, Windows OS and MS Office products Strong troubleshooting skills Ability to stay calm in stressful situations, especially when dealing with demanding customers and/or upper management Ability to handle multiple competing priorities Ability to work with minimal supervision Ability to use discretion and confidentiality with access to sensitive data May require occasional travel to remote locations. Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs. Experience troubleshooting and resolving WAN/LAN print related issues.  Ability to perform Active Directory administrative tasks including creating users, reviewing group policy settings, and managing computer accounts within an organizational unit structure. A strong dedication to quality customer service. Good analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute requests.  Responsible for all aspects of end-user PC provisioning including setup of hardware, software and peripherals. Diagnoses and resolve end-user network, VPN, WI-FI and local-area network access problems. Assists in creating documentation for self-service end-user support knowledge base. Helps install local area network cabling systems and equipment such as network interface cards, and switches. Ability to build and run new network cabling and patch cables. Assist in educating users on company IT related practices and policies. Experience with ServiceNow and JIRA for tracking of issues and projects. Experience with hardware asset management and lifecycle replacement schedules.Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an or email address.  For added security, where possible, apply through our company website at  Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.
NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Job perks/benefits: Career development
Job region(s): Asia/Pacific
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