Project Manager - Global Infrastructure

Ohio - Columbus

Veeva Systems logo

Veeva Systems

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 750 customers, ranging from the world's largest pharmaceutical...

View all employer listings

Find more jobs like this

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
Veeva was recently named the #1 Best Place to Work in Central Ohio by Columbus Business First.
The Role
IT Global Infrastructure & End User Services is looking for an experienced project manager and coordinator to oversee multiple projects and ongoing operations as our end-user base continue to grow.  The role will be hands-on in multiple infrastructure technologies and require excellent planning and analytical skills.  This position will facilitate coordination between multiple teams and global regions within Veeva along with key vendors and value-added resellers. The Infrastructure Project manager will need to lead operational projects and tasks, coordinate the correct resources, and follow through until completion. These projects and tasks can vary from enterprise software and service rollouts to managing end-user deployments to the global workforce. This role will also drive the adoption of key processes within the Global Infrastructure and End User Services team. This role will be highly visible and a key position within IT@Veeva, ensuring that projects and tasks are effectively prioritized, executed, details managed and teams kept focused, energized, and on track to meet their objectives. The role will assist the VP, Global Infrastructure in setting strategy for the group and in advising the CIO on infrastructure initiatives.

What You'll Do

  • Responsible for the coordination and completion of projects and operational tasks within the Global IT Infrastructure department, including project charters, milestones, work breakdown, scope, end-user training, and change management.
  • Define and drive adoption of key ITIL processes where appropriate and measure delivery quality using meaningful KPIs
  • Work collaboratively with global regional teams and software application project managers to develop the best plan to deliver integrated technology solutions.
  • Build and maintain working relationships with team members, vendors, and other departments involved. Direct and assist the work of others on the project team as needed.
  • Advise the VP, Infrastructure on overall prioritization of strategic projects and identification of KPIs for the team.
  • Set deadlines, assign responsibilities, monitor, and summarize progress with weekly status updates to stakeholders, and manage costs.
  • Measure and distribute metrics.
  • Communicate plans and infrastructure concepts to regional IT teams and business units.
  • Understand and lead asset management and service desk documentation changes.
  • Assist at the project idea stage to gather requirements from end-users and business teams to evaluate objectives, goals, and scope to create technical specifications.
  • Serve as the liaison between IT and the business departments to ensure that all targets and requirements are met.
  • Work under minimal supervision with wide latitude for independent judgment and personal leadership.


  • Bachelor’s Degree in Business, Information Technology, Computer Science or Management Information Systems, or equivalent experience.  Master’s degree preferred.
  • 3+ years in systems and project management, including building workflow maps, project timelines, and artifacts
  • Strong practical experience in IT service-desk based organizations (ITIL/ITSM foundations preferred)
  • Strong background in Help Desk and support systems, including incident management
  • Highly organized with excellent verbal and written communication skills.  Demonstrated a good grasp of clear, concise, and precise technical writing.
  • Experience delivering projects and technology deployments for more than 5,000 users
  • Must have the ability to effectively manage changing priorities, and in doing so, clearly assess and communicate impacts to other team projects & commitments
  • Must be able to manipulate and merge data from multiple systems
  • Solid understanding of SaaS platforms and services
  • Advanced proficiency in Microsoft Excel (formulas, charts, etc.)
  • Microsoft Project, Smartsheets, JIRA, or similar project management software
  • Complex problem-solving and the ability to work well under minimal supervision
  • Operates with the highest of ethical standards.
  • Must be legally eligible to work in the United States

Nice to Have

  • Project Management Certification and/or Licensed Project Management Professional (PMP).
  • ITSM/ITIL Certifications.
  • Global project management experience.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at
Job tags: ITIL Jira SaaS
Job region(s): North America
Job stats:  0  0  0

Explore more DevOps, Cloud and Digital Infrastructure career opportunities