Senior Cloud Engineer


Full Time Senior-level / Expert
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Uniphore, a world leader in Conversational AI, offers distinct solutions in Conversational Automation, Self-service, Interaction Analytics, Agent Security and Co-pilot Solutions, to enrich the Customer Service Experience
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Uniphore is the global leader in Conversational Service Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore enables businesses globally to deliver transformational customer service by providing an automation platform where digital agents take over transactional conversations from humans, coach agents during calls, and accurately predict language, emotion and intent. All in real-time. With Conversational Service Automation, enterprises can now engage their customers to effectively build loyalty, improve customer experience and realize operational efficiencies.
·       Build and operate AWS (and other public cloud) environments with best security practices·       Perform company software deployments, configuration, and upgrades·       Collaborate with other relevant teams to automate both the infrastructure buildout and software deployment·       Monitor the cloud environments and provide alert response and incident handling as needed·       Participate in on-call rotation

Career Experience

  • Minimum 5 years of relevant experience as Cloud Engineer and deployment of IT Infrastructure in cloud (and on-prem) environments
  • Must have 4 years’ experience as an AWS Cloud Engineer including EC2, RDS, S3, VPCs, IAM, Security Groups
  • Solid Experience with IaC and configuration management technologies such as Terraform and Ansible
  • Experience working with Docker & Kubernetes preferred
  • Experience deploying, configuring and using monitoring tools (e.g., Datadog, Prometheus, Grafana, Cloud Watch)
  • Strong system administration experience including Unix/Linux OS installation/hardening/patching, networking, firewalls, load balancers, SSH, mail and DNS
  • Comfortable with scripting languages such as bash, python and/or ruby
  • Great understanding of AWS Security Model
  • Experience with other public cloud providers such as Azure and GCP desired
  • Database (Postgres, Redis) Administration experience is a plus

Skills & Competencies

  • Strong understanding of product capabilities, infrastructure deployment protocols, application integration, technology and architecture, deployment of IT products on cloud and on-premises.
  • Highly developed, process-oriented skills for deployment planning and execution, proactively identifying project risks and recommending and implementing alternate approach.
  • Must have hands-on experience with software installation, deployment, configuration on Windows and UNIX based production environments.
  • Ability to continually look to improve current processes or systems for achieving better quality of implementation and reducing efforts in infrastructure maintenance.
  • Strong aptitude for learning new technologies and understanding how to utilize them in optimizing delivery timelines.
  • Ability to work and collaborate with various teams across geographies.
  • Able to effectively perform when under stress and pressure when faced with high workloads and deadlines.
  • Able to work independently and is a team player.
  • Excellent communication (both oral and written), technical presentation skills.


  • AWS Cloud Practitioner or higher or comparable certifications (AWS SysOps Administrator or Solutions Architect preferred)
  • ITIL v3 or higher

Additional Skills

  • Experience in Contact Center technologies and call center solutions integration is a plus
  • Know-how of PCI DSS or ISO 27001 or GDPR compliance policies
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Service Automation, please visit
Job region(s): Asia/Pacific
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