Linux System Engineer - IV (R-6942)

India - Remote

Rackspace logo

Rackspace

As a cloud computing services pioneer, we deliver proven multicloud solutions across your apps, data, and security. Maximize the benefits of modern cloud.

View all employer listings

Apply now Apply later

The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging technologies.  Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level SummaryRequires specialized depth and/or breadth of expertise in own job discipline or fieldLeads others to solve complex problemsWorks independently, with guidance in only the most complex situationsMay provide functional leadership to teams or projects Critical CompetenciesSystems Thinking: Enables optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differIdea Creation: Examines new ideas of solutions, methods and products to ensure the potential and alignment with departmental and business goals Key ResponsibilitiesContribute to functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the OS FunctionTechnical point of escalation to the OS Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as requiredLead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and customer infrastructureAssists in the development of technical training for all Rackers supporting Rackspace Supported OS ProductsMentor and assist Rackers across the organizationProvide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the businessCollaborate with Account Managers and Business Development Consultants to build strong customer relationships, can show understanding of the link between customer environment and their business demandsCollaborate and share knowledge with other Engineers on the support floorResolve the most complex tasks and implementations, not only on resolving but ensuring collectively the functional group can learn and iterate on the tasksEnsure adherence to customer & SLA commitments for self, team and wider functional queue, taking appropriate actions to ensure objectives are metDevelop and maintain team policy, standards, and procedures, holding team members accountable to high work standards and work performedTake part in the hiring and promotion review process to aid growth of the team Person SpecificationKnowledgeAdvanced knowledge of Linux and/or Windows Server Operating Systems.Advanced knowledge of server hardware, networking, backup, and storage solutionsAdvanced knowledge of designing, implementing, analyzing, and troubleshooting highly available systemsAdvanced understanding of services and protocols commonly used in hosting environments including but not limited to web servers, database servers, mail servers, name servers such as:Windows: Server Failover Clustering, Active Directory, IISLinux: Apache, Nginx, NFS, Postfix, Sendmail, FTP, RHCSStrong knowledge of Database Servers:Windows: MSSQLLinux: MySQL, MariaDB, PerconaStrong knowledge of Virtualization Technologies (I.e.: VMWare, OpenStack, and Hyper-V)Strong knowledge of Cloud Platform Products (Azure/AWS/GCP)Basic knowledge and applied experience of both Project Management methodologies and Process Improvement best-practiceStrong knowledge in the application of current and emerging network software and hardware technology and protocolsProficient scripting competency in one or more of the following languages: PowerShell, Python, PHP, GoRequires specialized depth and/or breadth of expertise in own job discipline or field Interprets internal/external business challenges and recommends best practices to improve products, processes or servicesSkillsPassionate about technology and has a desire to constantly expand technical knowledgeDetail-oriented in documenting information and able to own customer issues through resolutionAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalFluency in multiple languages is a plusEducationRequiredBachelor's Degree in Computer Science, Management Information Systems, or a related technical fieldAt the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.CertificationsDesired:  MCSE for Windows specializationRHCE for Linux specializationPreferred:Specialist Certifications that apply to role
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.  More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Job region(s): Remote/Anywhere Asia/Pacific
Job stats:  2  0  0
  • Share this job via
  • or

Explore more DevOps, Cloud and SRE career opportunities