Lead Service Designer - Cloud Infrastructure

Sydney, Australia

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Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.
At Atlassian, our mission is to unleash the power of every team, and now we are looking to unleash the power of our own! We’re looking for a Lead Service Designer to become a strategic CX partner to empower and multiply the impact of our engineering teams.
Cloud Infrastructure serve internal customers through providing the tooling for all developers within Atlassian to build, test, deploy and run services and libraries more efficiently. Our north star is to provide an opinionated paved path for the most common use-cases; reducing friction and cognitive load when following the recommended standards.This Lead Service Designer will engage heavily with our internal customers, extensively map the journeys and touch-points of engineers at Atlassian, and work strategically towards a roadmap that will deliver a frictionless end to end developer experience.
You will help bring empathy for our customers and drive more clarity to our decisions, processes & tools. You will be deeply involved in the entire design process from helping define vision and strategy through final decisions and execution. Your responsibilities are key to unlock our teams easily and effectively deliver consistent services and experiences across all Atlassian products.

In this role you'll get to:

  • Define the strategy and vision to support a world class engineering organisation
  • Plan, facilitate and utilise customer research to build the teams' understanding & empathy for their core customer groups
  • Partner on strategic objectives for improving engineering efficiency, impact and developer experience
  • Identify challenges, opportunities & risks and define a holistic end to end engineering/developer experience at Atlassian 
  • Map E2E journeys to define a clear flow through tooling, team interactions & touch-points that embody the experience of an Atlassian engineer
  • Drive a customer-centric perspective for DevLife’s roadmap and journey towards a ‘paved path’ developer experience north star
  • Facilitate workshops with engineers and product managers to establish project scope and potential solutions to the identified problems in the most effective way
  • Provide teams with mentorship, direction, leadership, and support vital to ensure that they're able to accomplish their goals
  • Contribute to the evolution of our emerging service design practice and community across the business

More about you:

  • Have proven experience in enterprise product and service design, ideally in a B2B enterprise environment
  • Ability to communicate clearly and have a high degree of influence with internal partners including senior leadership
  • Have a strong passion for making people better and educating others about service design
  • Ideally worked collaboratively in teams with Product Design, Content Design & User Researchers and know how to lean on the strengths of each discipline to move work forward
  • Support and guide your counterparts in constructive ways that encourage, energise, and increase their quality of work
  • Have an understanding of how design can help drive business goals
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to atlassian-accommodations@atlassian.com and someone will follow up shortly.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.
Job tags: Bitbucket Jira
Job region(s): Asia/Pacific
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