IT Client Platform Engineer

San Francisco/Remote United States

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Modern Health

We make value-based care easily accessible, personalized, culturally centered, and actionable for employers, all in one app. Request a demo today.
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Modern Health-

Modern Health is a mental health benefits platform for employers. We are the first solution to cover the full spectrum of mental well-being needs through both evidence-based digital content and professional support from a global network of certified coaches or therapists all in one comprehensive app. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time.  We empower companies to help all of their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

We are a female-founded company, backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures. We partner with 220+ global companies like Lyft, SoFi, Pixar, Gusto, Okta, and Udemy that are taking a proactive approach to mental health care for their employees. Modern Health has raised more than $170 million in less than two years with a valuation of $1.17 billion, making Modern Health the fastest entirely female-founded company in the U.S. to reach unicorn status.  We are looking for driven, creative, and passionate individuals to join in our mission.  

In 2020 we tripled our employee headcount, doubled our customer base and grew our revenue 10x.  As a hyper-growth company we have maintained our people-first culture winning awards including Fortune’s Best Workplaces in the Bay Area 2021 and maintaining an employee retention rate of 99.97% and an overall Glassdoor rating of 4.9 out of 5. 

An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you’re excited about this role, we’d love to hear from you!

The Role:

Modern Health is looking for a multifaceted IT client platform engineer who is organized, communicative, and passionate about both traditional IT support and endpoint management. This role will have a company-wide impact as you support security, compliance, and IT. This is a unique opportunity to build and drive our endpoint management programs and processes. 

This role will initially report to the Head of Engineering and can be fully remote within the United States, but cannot be performed in Hawaii or Colorado. 

You Will:

  • Manage, administer and scale our endpoint fleet and related infrastructure
  • Administer and troubleshoot Apple / Windows operating systems and software
  • Package applications and run full cycle patch management and software distribution
  • Write scripts/cookbooks that automate application and settings distribution
  • Manage and maintain client configuration and security compliance standards
  • Implement and iterate on imaging solutions across Operating System platforms
  • Diagnose investigate and remediate malware and security vulnerabilities
  • Work as the escalation point for the global IT team 
  • Create and maintain detailed and accurate documentation
  • Help grow and mentor the global IT organization

Your skillset includes:

  • 4+ years experience working with endpoint management software (eg.. JAMF, Nomad, JAMF Connect, KACE, SCCM)
  • Expert experience with administering, deploying, and troubleshooting Apple OS + Windows software
  • Proven expertise packaging applications, managing patch compliance and software distribution
  • Comfortable with at least one scripting language (e.g. PowerShell, Bash, Python, or Ruby)
  • Experience with Okta or other Single-Sign-On Tools

Interpersonal Skills: 

  • Demonstrate self-confidence, energy and enthusiasm
  • Displays a great attitude and enjoys working in a close team-oriented environment
  • Strong interpersonal and communication skills (verbal and written)
  • Problem Solving and troubleshooting Mastery 

Organizational Skills: 

  • Ability to drive concurrent projects and initiatives while managing operational escalations
  • Empathetic and humble with a customer-focused demeanor
  • Comfortable working in hyper-growth environments

Nice to Have: 

  • Experience with Apple DEP, Munki, Chef, GIT, Puppet, JAMF, Autopkg and software packaging for Mac
  • Microsoft or Mac Certifications

Benefits:

  • 100% coverage for Medical / Dental / Vision 
  • Mental health benefits
  • 401k plan 
  • Flexible PTO 
  • Passionate team dedicated to making a positive impact
  • Generous parental leave policy
Job region(s): Remote/Anywhere North America
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