Service Automation Engineer

Alpharetta, GA

Do you have experience identifying and driving Systems Automation for large organizations? Developing roadmaps for automation and following through with planning, scripting and overseeing Agile processes across applications in a Financial Services environment? Do you know how to write best practice guidelines for future automation projects? Are you an automation Subject Matter Expert? Then you might be Fivesky’s next Service Automation Engineer!

Who you are:

  • A Service Automation Engineer, that will serve as a Technical Subject Matter Expert, driving service automation solutions, while continually identifying new opportunities where automation provides value. 
  • You've identified opportunities for automation by working closely with SRE teams, requirements / authoring of stories in Jira, solution engineering, automation development, implementation of automation capabilities, providing playbook support in some instances.
  • Can work with various partner teams and SREs to solicit Agile feedback (CSI Opportunities and product improvement).
  • Apply a heavy focus on performance metrics to ensure our priorities are aligned and based on value.

What you've done:

  • Presented in front of Senior Management, and have excellent verbal and written communication skills.
  • Worked in an Agile Development Environment and using Jira.
  • Gained functional knowledge of Service Operations and Production Management
  • Identified, worked with Dev teams, SREs, ASG management and other groups to support practitioners to identify automation opportunities.
  • Have 5+ years of Financial Service Technology Experience
  • 5+ years’ experience with business requirements gathering and technical documentation.
  • 5+ years’ experience Engineering Automation Capabilities
  • 5+ years’ experience Python Coding (or equivalent syntax for automation script development)
  • Possess hands-on knowledge of PowerShell, Linux shell scripting, Ansible / YAML, Object Oriented Programming, OS installation and troubleshooting
  • Ansible Automation Framework engineering / development experience (We will consider candidates that have experience with an equivalent Automation framework)
  • Have some familiarity with IaC (Implementing configurations as code)
  • Have a Bachelor’s degree in Computer Science, Information Systems, Engineering or other related scientific and or technical discipline (equivalent experience).

What you will do:

  • Help Drive an Automation Strategy, which will transition existing Service Operations to a more 'Proactive' Service Automation Model. As a corner stone of our automation program, the ‘Virtual Engineer’ will continue to take on a growing role as we work toward our target state support goals and onboard new automation capabilities.
  • Work with both horizontal and vertical teams, partnering with different areas including: SRE, CommandCenter / L1, Development Teams, Integration Engineering, Monitoring Teams, Inc Mgmt, Architecture, System Engineering and various Vendor teams.
  • Work closely with various Stakeholders, conducting TableTop Discussions, performing Value Analysis to help define new opportunities and proposed automation solutions. Identify and drive the right balance between automated workflow and efficiency gains, continually pushing to achieve higher levels of Stability.
  • Define Requirements for both New and Existing (enhancements) Automation Capabilities.
    Solution Architecture which includes the Design and Implementation of new automation capabilities, Workflows and Human Adoption Plans.
  • Support SRE automation development efforts by playing various roles including: Playbook Support, Solutions Engineer, Automation Analyst.
  • Create and Maintain a Service Automation Roadmap
  • Establish Service Automation standards and promote best practices
  • Collaborate with partner teams and identify service automation needs.
  • Drive Automation delivery and competencies within the technical teams.
  • Conduct research on Automation products, services, and standards to remain abreast of developments in the Service Automation Industry.
  • Oversee new and existing automation capabilities. Provide support for some instances of automation development.
  • Interact with partner teams to ensure services development is completed according to business requirements and enterprise standards.
  • Conduct Data Analysis / Performance Metrics Review to drive Problem Management (Identifying Patterns, Trends and Gaps in Current State. Drive Resolution and CSI)
  • Plan, engineer and implement robust solutions, exploiting emerging technologies to provide compelling solutions.

At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.

Fivesky is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.

This is a full-time, direct employment opportunity in Alpharetta, GA. The salary is open based on experience and qualifications.

   

Job perks/benefits: Career development Competitive pay
Job region(s): North America
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